Customer Services Officer

Customer Services Officer

Permanent Full-Time

It's an exciting time to live in Invercargill and a privilege to assist our community

We are looking for a Customer Service Officer to join our caring and supportive team. The role is 40 hours a week, Monday to Friday.

If your strengths are superb organisation and administration skills, an eye for detail, fantastic relationship building skills and a strong customer focus then this is the role for you.

It goes without saying that you will be technology savvy, able to use your initiative and committed to continuous improvement of both yourself and our business over all our customer service functions. You will primarily be based in the front of house area which involves answering customer's calls, welcoming and assisting customers in our central city office and processing cashier transactions. You may also work across the wider Customer Service area as required.

You need to thrive in an environment where you able to multi-task, anticipating everyone's needs - all with a smile on your face and a calm demeanour. You will ensure things get done and everything is on time as our teams work to tight legislative time frames. You will be a key part of the wider customer services team, focused on business improvement and ensuring our customers get the very best of service.

Though not essential, experience in call centre, cashiers or local government field is desirable; however your excellent IT literacy, attention to detail and ability to learn new systems quickly will ensure your success in this role. This opportunity will build upon your experience, progress your career and give you extensive experience within a fast-paced environment while working within a supportive team environment.

At Invercargill City Council we pride ourselves on our values - positivity, respect, responsibility and above and beyond. Finding the right fit for our team is really important to us and we work hard to provide an environment reflective of these values.

Any offer of employment for this role from Invercargill City Council will be conditional upon you being fully vaccinated and providing suitable evidence of vaccination or medical exemption.

In Southland you can enjoy a relaxed atmosphere and the endless recreational activities we have to offer with Central Otago, Fiordland and the Catlin's on our doorstep. As New Zealand's southernmost city we proudly encourage a good work/life balance and with direct flights to Auckland, Christchurch, and Wellington the rest of the world is also within easy reach.

For more information on this exciting opportunity please see the full job description or contact the Invercargill City Council on 03 211 1777.

Applications close 1 February 2022. Please note applications will be processed as they are received and we encourage you to apply early.

With the current border and quarantine restrictions in place, successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.