Customer Service and Information Officers (Part time) x2

Customer Service and Information Officers (Part time) x2

About us

The beautiful Eurobodalla Shire is located on Yuin Country on the far south coast of NSW and offers an enviable coastal lifestyle with easy access to Canberra and Sydney. From our beaches to our bushlands, rivers and mountains, the Eurobodalla is a place of inclusive communities embracing sustainable lifestyles.

With 143km of coastline, 83 beaches, 20 lakes and four major river systems, Eurobodalla is known as the land of many waters. Over three-quarters of our land area is open space, consisting of 10 national parks and 15 state forests.

Over 40,000 people call the Eurobodalla Shire home, and we attract over 1.2 million visitors every year.

About the role

We have not one but two positions available in our awesome Customer Service and Information team! We have one permanent, part time and one fixed term, part time role up for grabs, both based at the Moruya Administration Office. Customer Service and Information Officers provide a comprehensive and excellent standard of customer service, communicating effectively and sensitively with Council’s customers over the phone, in person and online. They also provide a secure, accessible records and information service that meets all Council and legislative requirements.

The main duties will include:

• Undertaking all aspects of customer service responsibilities at Council’s front desk, including responding to enquiries, providing advice, cashier service, raising applications and invoices, issuing facility keys and ordering stationery.
• Operating Council’s phone Switchboard with efficiency and precision, as well as updating various databases crucial to the role.
• Processing Informal Access to View a Property File applications, including digitisation of building files and privacy checking.
• Undertaking records management duties such as the retrieval and disposal of documents in line with legislative requirements and coordinating mail distribution services.
• Assisting in the preparation and ongoing review of procedure guides, actively identifying areas for improvement, as well as training of other staff members.

Salary Information

Total remuneration for the role is in the range $37.73 to $41.44 gross per hour consisting of:

• $33.99 to $37.33 base salary
• $3.74 to $4.11 superannuation (at 11%)

A satisfactory outcome as a result of a National Criminal History Record Check is required for appointment to this position.

What we offer

We promote equal access to opportunities and pride ourselves on creating a safe and engaging working environment that fosters wellbeing. We are dedicated to looking after our staff, knowing our people are our biggest asset, to ensure we are best placed to look after our community.

Culture and benefits

• Work/life balance through a range of flexible work options.
• 35 hours per week for administrative staff and 38 hours per week for operational staff.
• Health and wellbeing initiatives including access to free counselling through our Employee Assistance Program, Uprise Wellbeing App, Fitness Passport, Social Club, flu vaccinations and skin checks.
• Up to 3 days leave to cover Council closure at end of year period.
• 9 weeks Council provided paid maternity leave (conditional).
• Generous leave provisions including Long Service Leave after 5 years of continuous service, study leave and 3 weeks sick leave annually.
• Annual Award increases, performance reviews and a rewards and recognition program.
• Salary packaging program.

About you

Are you a frontline super star who is passionate about delivering exceptional customer service? Do you pride yourself on ensuring every interaction is as positive as it can be? The ideal candidates will have strong administration skills, coupled with an ability to adapt in a dynamic work environment. Most importantly, you’ll be a team player with a can-do attitude, positive energy and professionalism. Your enthusiasm and warmth will set you apart from the rest and ensure your success in this role! 

Your application should further demonstrate the following:

• Certificate III in Customer Service or equivalent, or relevant work experience.
• Ability to work both independently and as part of a team, with high organisation and time management skills.
• Excellent verbal and written communication alongside strong computer skills.
• The ability to assess customer needs and handle difficult customers.
• The ability and willingness to gain knowledge of a range of Council operations, programs and services.
• Capacity to read, interpret and apply legislation to ensure Council meets its legal responsibilities.

Please read the Information Package for full details. If you have any further questions about the role, please contact Kate Smith on 02 4474 1075.

To apply for this position, please complete the form below or go to the Eurobodalla Shire Council Vacant Positions website page if you found this vacancy via a job search website.

Applications close: 11.00pm Sunday 12 May 2024.

Applicants found suitable through this recruitment process may be contacted for fixed term contract opportunities of less than 12 months where the position is similar in nature – meaning the position requires the same nature of duties, abilities, qualifications, experience and standard of work performance.

Confirmation of personal identity and working rights:

As part of the recruitment process, should you be successful in obtaining an interview, you will be required to bring with you an original Government issued photo ID for the interview Panel to sight.

Should you then move to the next stage of the recruitment process after interview, you will be required to produce documentation that proves your working rights in Australia, such as a passport, birth certificate, driver’s licence, proof of permanent residency or temporary VISA grant notice.