Desktop Support Officer

ABOUT THE ROLE

An opportunity currently exists in Council’s Information Technology team for a Desktop Support Officer with excellent communication and customer service focus.

Primarily responsible for providing helpdesk and project services to the organisation. Ideally you will have experience supporting a virtualized networked Windows environment with Windows Server 2016 - 2020 (including AD, DNS, DHCP, GP,NTFS), Windows 10, SQL Server, Office 365, and VMware on predominately DELL infrastructure.

Well-presented and reliable you will also have demonstrated abilities in handling competing priorities, working to deadlines, problem solving, process improvement and a commitment to ‘owning’ network issues through to resolution.

Key responsibilities include;

• Provide level 2 operational and technical support to end users via the Helpdesk Software, telephone, remote desktop tools or on-site visits.
• Administer and maintain Council’s printers and copiers including management software.
• Administer and maintain Council’s office and mobile telephone systems and equipment.
• Assist in ensuring Council’s network is securely maintained and virus free.
• Properly and effectively maintain all hardware and software, including the registration of all hardware and software assets and accurately maintaining the IT Asset Register.
• Administer and Maintain Council’s Mobile Device Management System.
• Support the Media and Communications Department in the Maintenance and development of Council’s web site and intranet.
• Maintain user access of the WAN, LAN, Print, File Services, Remote Access and Exchange Mail applications and infrastructure.

• Set up and maintain user accounts and software access.
• Providing users with timely and appropriate advice, support and assistance to maximise
• benefits of network
• Maintaining the Council’s help desk and providing advice and training to users
• Contribute to Council’s Information Technology procedures and knowledgebase.
• Continuous improvement - identification of, or suggestions, improvements and/or enhancements to the efficiency of existing operations, procedures and practices.

ABOUT YOU

You will be someone who listens and asks questions to understand needs

You will spend time with people to provide sound advise and assistance, whilst keeping them informed of progress and checks their needs are being met.  You will respect confidentiality, follow rules and believe in always acting with integrity. 

ABOUT US

Moira Shire Council is an innovative and progressive local government organisation committed to serving the needs of communities across a large regional shire located on the Murray River almost 3 hours north of Melbourne. Extending from the iconic Barmah Forest along the Murray River our region includes four major towns - Cobram, Numurkah, Nathalia and Yarrawonga, one of Victoria’s most popular holiday destinations.

The area’s warm Mediterranean climate, appealing natural environment and location means Moira is home to agricultural, horticultural, viticultural and tourism operations. Such attractions include wineries, historic homesteads, galleries, craft shops, licensed clubs, water sports, fishing, beaches, forests, lakes, rivers and wetlands.

We pride ourselves on our friendly environment and offer:

• A family friendly workplace that live by our values of Respect, Integrity, Accountability, Honesty and Teamwork
• The opportunity for flexible work arrangements
• Attractive salary and the ability to salary package
• Onsite physiotherapist and a health and wellbeing consultant
• Career progression and professional development
• Discounted corporate gym membership

The successful applicant will be required to complete a National Police History Check prior to commencement.

To view more information, and other positions that we are currently recruiting for, please click here.

For more information please contact Warren Gardner on 03 5871 9222 or email our Moira Careers Team on careers@moira.vic.gov.au

An opportunity to join the Moira team and develop your career with an innovative leader committed to delivering excellent services.
Moira promotes a workplace that actively seeks to include, welcome and value the contributions of all people and encourages people with a disability, Aboriginal Australians, young people and people from culturally diverse backgrounds to apply.
Moira Shire Council is an Equal Opportunity Employer offering flexible work arrangements for employees in a family-friendly work place.