Senior Customer Service Officer

Senior Customer Service Officer

About us

The beautiful Eurobodalla Shire is located on Yuin Country on the far south coast of NSW and offers an enviable coastal lifestyle with easy access to Canberra and Sydney. From our beaches to our bushlands, rivers and mountains, the Eurobodalla is a place of inclusive communities embracing sustainable lifestyles.

With 143km of coastline, 83 beaches, 20 lakes and four major river systems, Eurobodalla is known as the land of many waters. Over three-quarters of our land area is open space, consisting of 10 national parks and 15 state forests.

Over 40,000 people call the Eurobodalla Shire home, and we attract over 1.2 million visitors every year.

About the role

This position is a full-time role based at the Moruya Administration Office as part of our awesome customer service team! This role will support the Coordinator in managing this space and the delivery of a swift, organised and customer centric service.

Your main duties will include:

• Supervising and overseeing daily activities of the team.
• Providing advice and suggestions to actively promote a customer-first culture.
• Supporting policy and standard operating procedure development.
• Undertaking records management and switch activities, as required.

Salary Information

Total remuneration for the role is in the range of $73,888.95 to $81,117.48 gross per annum comprising:

• $66,566.62 to $73,078.81 base salary
• $7,322.33 to $8,038.67 superannuation (calculated at 11%)

What we offer

We promote equal access to opportunities and pride ourselves on creating a safe and engaging working environment that fosters wellbeing. We are dedicated to looking after our staff, knowing our people are our biggest asset, to ensure we are best placed to look after our community.

Culture and benefits

• Work/life balance through a range of flexible work options.
• 35 hours per week for administrative staff and 38 hours per week for operational staff.
• Health and wellbeing initiatives including access to free counselling through our Employee Assistance Program, Uprise Wellbeing App, Fitness Passport, Social Club, flu vaccinations and skin checks.
• Up to 3 days leave to cover Council closure at end of year period.
• 9 weeks Council provided paid maternity leave (conditional).
• Generous leave provisions including Long Service Leave after 5 years of continuous service, study leave and 3 weeks sick leave annually.
• Annual Award increases, performance reviews and a rewards and recognition program.
• Salary packaging program.

About you

Our ideal candidate will be highly passionate about delivering an exceptional customer experience and leading our team to provide a comprehensive and professional service to our community and its visitors. Prior experience in a customer service supervisory role, along with a keen eye for detail, excellent communication skills and computer literacy are essential for this role. Your application should further demonstrate:

• Relevant industry Certificate IV or equivalent experience.
• Conflict resolution skills and ability to coordinate workloads.
• Ability to interpret and apply legislation and/or policy material.
• Previous TechnologyOne experience will be highly regarded!

Please read the Information Package for full details. If you have any further questions about the role, please contact Kate Smith on (02) 4474 1075.

To apply for this position, please complete the form below or go to the Eurobodalla Shire Council Vacant Positions website page if you found this vacancy via a job search website.

Applications close: 11.00pm Sunday 12 May 2024.

Applicants found suitable through this recruitment process may be contacted for fixed term contract opportunities of less than 12 months where the position is similar in nature – meaning the position requires the same nature of duties, abilities, qualifications, experience and standard of work performance.

Confirmation of personal identity and working rights:

As part of the recruitment process, should you be successful in obtaining an interview, you will be required to bring with you an original Government issued photo ID for the interview Panel to sight.

Should you then move to the next stage of the recruitment process after interview, you will be required to produce documentation that proves your working rights in Australia, such as a passport, birth certificate, driver’s licence, proof of permanent residency or temporary VISA grant notice.