Customer Services Officer TPT

Council is seeking a suitably qualified applicant to fill the temporary part-time role of Customer Services Officer. This role is 14 hours per week, working Thursday and Fridays only.

Reporting directly to the Manager Corporate and Customer Experience, you will support Broken Hill City Council in delivering valued services to the community, through the delivery of high-quality customer service and administration support via the customer services desk and call centre.

Broken Hill City Council’s Administrative Centre is the primary point of frontline contact for telephone and face to face contact for all Council related enquiries, such as lodgement of applications, payment, bookings, and requests in relation to the services that Council provides.

We are seeking a highly motivated employee that will work effectively as a team and has well developed customer service skills. The successful candidates will have proven communication skills, relevant work experience and demonstrated knowledge of Council’s computer software systems.

The successful candidate will possess and demonstrate the following:

• Demonstrated experience in a high-quality customer service role
• Relevant qualifications in customer service, business administration, local government, or relevant recent work experience in similar role
• Demonstrated personable skills and ability to work collaboratively
• Proven ability to work cooperatively in a sensitive and confidential environment.
• Excellent time management skills, managing high workflow for multiple stakeholders.
• Experience and understanding of policy and procedure processes.
• Demonstrate high-level computer literacy.
• Understand all Council staff are one team working towards a shared purpose.
• A ‘can do’ attitude focused on delivering outcomes.
• Commitment to a strong values culture and preparedness to ‘Play your Role’.
• Commitment to continuous improvement and embracing change.

Benefits of working for Council include:

• Generous Award Conditions including 5 weeks’ annual leave
• Paid Long Service Leave after 5 years of continuous service
• Corporate Health and Wellbeing programs
• Employee growth and development opportunities
• Salary packaging options
• Social Clubs

The appointment will be subject to:

• Pre-employment Medical
• National Police and Background Check
• Reference Checks

Job reference: BHCC-CGS-04

Please see attached Customer Service Officer job description.

Any questions about the role can be directed to Jodie Brealey, Corporate Services Team Leader on (08) 8080 3368.

To apply for this role, use the CLICK APPLY and provide Council with a cover letter (maximum of 3 pages) addressing how you meet the essential requirements of the role; answer the nominated application question and provide an up-to-date CV with a minimum of two current referees.

Applications close Friday 10th May 2024 at 5 pm (ACST)

Broken Hill City Council promotes a workplace that actively seeks to include, welcome and value the unique contributions of all people. People from indigenous backgrounds, people from culturally diverse backgrounds, and people with disabilities are encouraged to apply.

If you require any adjustments to assist you with your application or would like to discuss the position further, please contact Council’s HR Department on (08) 8080 3346 or 8080 3351.

Please note that the selection process can commence before the closing date and that the preferred candidate can be selected based on application and referee checks only.