Customer Experience Team Leader

Customer Experience Team Leader

Join Our Team as a Customer Experience Team Leader

• Permanent Part-Time (30.4 hours per week)
• $32.93 per hour + super

Are you ready to lead with passion and purpose? The Wangaratta Sports and Aquatic Centre (WSAC) is seeking a dynamic individual to join our team as a Customer Experience Team Leader. With flexible hours, competitive pay, and an inspiring work environment, this role offers the opportunity to make a meaningful impact on our growing programs.

Why Choose WSAC?

At WSAC, we're more than just a fitness and aquatic center. We're a vibrant community hub, recently rejuvenated with a $16 million upgrade, featuring state-of-the-art facilities including a new 50m outdoor pool, 25m heated indoor pool, 24/7 gym, indoor stadium, courts, and a welcoming cafe. With 450,000 annual visitors, WSAC is committed to providing an exceptional experience for each and every guest.

The Opportunity

As a Customer Experience Team Leader, you will play a pivotal role in ensuring that WSAC continues to deliver outstanding customer service. Reporting to the Business Engagement Coordinator, you'll lead and support our customer service and cafe team, fostering a customer-centric culture and implementing processes to enhance service efficiency.

This role offers:

• Inclusive Team Environment: Join a supportive and nurturing team dedicated to your success.
• Professional Development: Access ongoing training and growth opportunities to advance your career.
• Full Centre Membership: Enjoy complimentary access to all WSAC facilities.
• Work-Life Balance: Benefit from flexible employment options to support your well-being.

Diversity and Inclusion

At WSAC, we celebrate diversity and welcome candidates from all backgrounds, including women, Aboriginal and Torres Strait Islander people, individuals from multicultural communities, people with disabilities, veterans, young professionals, and those over 45 years old. Your unique experiences and perspectives enrich our team.

For further information or inquiries, please contact Annabelle Robinson, Business Engagement Coordinator, at a.robinson@wangaratta.vic.gov.au.

Applications close at 3pm on Monday, 29th April 2024. 

When submitting your application, you will need to include:

Your current contact details;

• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.

Join us at WSAC and be part of a team dedicated to excellence in customer experience and community engagement. We look forward to welcoming you aboard!

Position Description - 7016 - Customer Experience Team Leader.pdf