IT Support Officer

We are looking for an experienced IT Support Officer

Our IT team is a high achieving team who pride themselves on the customer experience and high level of expert knowledge that they offer our wider Workforce through our Information Technology services.

Key Accountabilities:

• Deliver first-point of contact IT helpdesk support in accordance with agreed service levels and response times. Participating in problem-solving and incident resolution by identifying, diagnosing, classifying, and resolving technology incidents, developing solutions for problems as they occur and anticipate future staff needs regarding IT systems
• Support the team by analysing and resolving user issues understanding when to escalate issues to other team members or vendors and other support duties that may be required
• Accurate and efficient data input and records management using a range of Council data capture devices and systems in accordance with relevant policies, procedures and legislation
• Continuous monitoring of systems, software and network, identifying issues or potential issues that will impact users and pro-actively resolve issues as required
• Contribute to effective cybersecurity management, educating users
• Contribute to continuous improvement initiatives, investigating and researching best practice models and new technologies, and developing policy and procedures to ensure efficient, effective and safe delivery of objectives

About You

We are looking for a motivated individual with strong customer experience skills and an exceptional eye for detail. You are -

• Reliable, adaptable and responsive to changing priorities
• Able to demonstrate an excellent knowledge of computers and a wide range of computer systems such as Microsoft applications - O365, Teams, Windows OS
• Able to work effectively in an office and remote working environment
• Able to work independently as well as part of a team

We are seeking someone who has or is willing to obtain:

• Certificate III in Information Technology or equivalent or three years’ experience in a related environment
• Class C Driver Licence 

About the Role

Full time: 70-hour fortnight

Salary: Range from $65,832 to $75,706 pa + 11% super

Role Description: Click Here

Closing date: 11:30pm Sunday, 28 April 2024

Contact: Simon Breeze, IT Support Coordinator - 0448 504 289

About Richmond Valley

The Richmond Valley LGA is the base of the Northern Rivers region of NSW. The area is around three hours from Brisbane and less than an hour to Byron Bay. Richmond Valley and our surrounding areas are some of the most beautiful and desired in the country. Why wait in bumper-to-bumper traffic when you can drive past the gorgeous beaches, through rolling hills and fully embrace the benefits of regional living. Your "office" will range from beautiful coastal villages and country towns to vast fertile farmlands. 

Richmond Valley has a generous Leave Management Policy including three weeks sick leave, compassionate leave, and volunteer leave to name a few. Our Health & Wellbeing Program includes Fitness Passports, free yoga each week, free meditation and a fun Health & Wellbeing Day alongside many other initiatives.

We are a strong believer in developing those who want to learn more, master their field or enter a new one, our Learning & Development strategy supports professional growth that aligns to organisational need. Leadership is very important to Richmond Valley, and we invest every year in our Leadership team with the aim of making all staff at Council empowered and engaged.

Please visit Working With Us for more detail regarding benefits Richmond Valley Council has to offer and here for more information about the Regional Job Precincts.

Our Values

Integrity and Passion

The Way We Do Business

We lead by example. We take responsibility. We do what we say. We embrace change. We are community focused. We are in this together