Team Leader Customer Service

Team Leader Customer Service

When life speeds up and becomes more complicated we yearn for simple things, like time, a sense of connection, stability, belonging to a community. We’ve had a good close up look and reckon that this is what Clarence Valley can deliver to your life and your family.

So, if you want what others have - that’s great. But just maybe we’re what you need.

Either way it really can’t hurt to check what living in the Clarence is all about.... right! 

Clarence Valley Council has reputation in the community for providing quality service and this is a credit to the teamwork, dedication and skill of our employees. We value our employees and provide a progressive, rewarding and flexible working environment. 

So... come join us in the Clarence Valley where we work, rest & play!

Checkout about living in the Clarence Valley here.

What you need to know...

• permanent full time - 70 hours per fortnight
• the package: commencing salary circa $74,202 plus superannuation per annum
• location - Grafton
• flexible work options for a healthy work/life balance
• access to fitness passport

About the role

An exciting opportunity exists for a passionate and experienced, energetic and proactive Team Leader. If you are looking for a change of lifestyle, a new adventure, or to take the next step in your career, this is the role for you.
We are embracing new technology and improving our customer’s experiences. Working here is often challenging where no day is the same. You will have the opportunity to take ownership of your work, have your ideas heard and your achievements acknowledged.

Our customers are our priority and as Team Leader Customer Service you will coordinate your teams activities to ensure high quality customer service delivery which promotes a positive and professional image of Council.

To be successful in this role you will have a proven track record of leading a large Customer Service / Call centre team. You will have a demonstrated analytical, problem solving and numeric ability, combined with a keen eye for detail and excellent planning and organisation skills. You will also be an adaptable coach and show initiative with your direct reports in a way that develops their leadership capabilities. . If this sounds like you … Apply now.

 Download the position description here.

To be considered for this position you will need to:

• Address the essential criteria
• Attach a cover letter (2 pages maximum) and an up-to-date resume (5 pages maximum) that clearly details your skills & experience as relevant to this position. You will need to demonstrate how you meet the focus capabilities and how your skills will enable you to achieve the key accountabilities.
• Target questions - answer the  target questions - maximum 300 words each question
  
  * Tell us about a challenging customer service issue that you resolved in the past. – Community and Customer Focus, Demonstrates Accountability
  *  Describe a time that you have had to implement new policies or major changes to the workplace? What was the result? –Manage and Develop People, Plan and Prioritise

Contact

Lynette Burley, Coordinator Corporate & Customer Experience on 6643 0257

Closing date

Tuesday 25 January 2022  at 11.30 pm (NSW time).

Other important information

This position is located at Council's Grafton however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future.

A probation period applies to this position.

Please note that Council offices will be closed from Friday 24 December 2021 at 2.00pm and will re-open Tuesday 4 January 2022 any enquiries in regards to the position will be responded to when we re-open.