Library Customer Support Officer

• Band 4 $65,269 to $69,990 pro rata plus 10% Super
• Temporary part-time role, 21 hours/week
• Library branch locations – St. Kilda, Albert Park, Middle Park, Port Melbourne, Emerald Hill 

About the Organisation 

City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation. 

About the Role

You will provide excellent customer and information services as part of a dynamic frontline team, across the five branches of the Port Phillip Library Service. You will actively contribute to the delivery of circulation services, customer support and resource maintenance.

Duties:

• Initiate customer engagement to maximise access to library and Council resources and information
• Resolve library user concerns and queries in a friendly, courteous and well-informed manner
• Use systems and resources to enable customers to access library materials appropriate to their needs
• Contribute to maintaining an accurate circulation database through various duties including issues, returns, status changes, and standard report production
• Undertake library branch desk shifts, including a weekly evening shift and weekends as rostered

Skills and Experience 

• Year 10 or equivalent level of secondary education
• Driver’s licence or independent alternative mode of transport
• Current Working with Children Check 
• Experience in a high-quality and fast-paced customer service role
• Experience in accessing information resources to meet a user’s needs 
• Demonstrated experience with a Windows environment and Microsoft office

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

How to Apply

Click APPLY.

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Further information can be obtained by contacting Amanda Wilson, Senior Team Leader, Awilson@portphillip.vic.gov.au, or 9209 6643 

Applications close 11.59pm Sunday 1st of August 2021

City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Dave Crichton (HR Business Partner) on phone 0466 859 533 or email: recruitment@portphillip.vic.gov.au