Manager Customer Experience and Engagement
Vacancy has expired
Broadford, Victoria (VIC) Mitchell Shire Council
| Job Ref: | 492814 |
| Employer: | Mitchell Shire Council |
| Job Type: | Contract |
| City: | Broadford |
| Post Date: | 30/04/2021 19:37 |
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Mitchell Shire is one of Victoria's fastest growing municipalities on Melbourne's northern growth corridor. We offer flexible working conditions and a supportive and innovative organisation. We're an easy drive or train journey from Melbourne and offer a great affordable living for those considering a lifestyle change. Mitchell Shire Council provides a supportive workplace with a real opportunity to make a positive impact on our existing and future communities. Council also offers ongoing professional development opportunities and workplace flexibility within a supportive and innovative work environment. Employees have access to a range of benefits aligned with our ‘One Mitchell’ Philosophy and principles. Managers are responsible for ensuring that their Department activities and projects align with the Community Vision. Customer Experience and Engagement This role is responsible for enhancing the customer experience of and engagement with our community, including Communications (internal and external), engagement and customer and library services. The Manager Customer Experience and Engagement will ensure that Department activities and projects support the achievement of Council Plan and/or Health and Wellbeing Plan objectives, and that our community is updated on their progress on a regular basis, provide appropriate, efficient and effective services to and for our community, and take the lead on internal and external facing initiatives that measurably improve the experience for customers and the Mitchell Shire Community. This role will have a strong external focus, developing networks and partnerships that support a positive experience by all stakeholders and enhance knowledge and confidence in the activities of Council. Suitably qualified, you will be an exceptional communicator, with experience presenting to a range of stakeholders. You will also be committed to the delivery exceptional customer experience across the organisation, and proven experience applying a range of tools and technologies to reach our diverse communities. You will have highly developed interpersonal and representative skills with proven ability to build effective relationships and communicate with a diverse range of people internal and external to Council This role will require highly developed political acumen and judgement and the ability to manage change in a complex and often challenging work environment. As a member of Council's Senior Leadership Team (SLT), the Manager will work collaboratively with colleagues to ensure that opportunities for integration are maximised and community outcomes are enhanced. They will be a regular contributor to, and sometimes leader of, cross organisational initiatives, often outside of their normal portfolio. The successful applicants will be required to obtain an employee Working with Children Check and a current Police records check, prior to commencement. All applications must address the Key Selection Criteria in the Position Description. Position Description: 500616 - Manager Customer Experience and Engagement.pdf Applications close at 9am Monday 17 May 2021. Mitchell Shire Council is a Child Safe Organisation | |
