Customer Service Officer

Customer Service Officer

An opportunity exists to join our Customer Service Team in the Tumut office providing frontline customer service to members of the public.

Primary Purpose

Deliver the council’s frontline customer service, which promotes the council as an organisation committed to leading, engaging and supporting strong and vibrant communities.

  Key components of this position will include:

• Address enquiries from internal and external customers to support efficient service delivery.
• Process the payment of council rates and charges to support efficient service delivery.
• Process applications under the Environmental Planning and Assessment Act and Local Government Act to support efficient service delivery.
• Contribute to the maintenance of records and bookings to support efficient service delivery.
• Contribute to the preparation of standard correspondence and reports to support efficient service delivery.
• Promote information sharing and knowledge transfer to drive evidence-based decision-making, enhance capability and optimise capacity.

Have you the following:

Essential Criteria

• Certificate III in Administration or equivalent, or equivalent knowledge and skills gained through experience.
• Contemporary experience in responding to customer enquiries, receipting payments and processing and entering data.
• Demonstrated ability to provide a high standard of customer service to internal and external customers.
• Demonstrated ability to plan and organise priorities and monitor workflow.
• Demonstrated ability to prepare and produce correspondence and other corporate documents.
• Class C drivers’ licence.

SALARY
Salary will be paid in accordance with the Snowy Valleys Council Salary System at Grade 4 which ranges from $2,053.60 per fortnight (gross) to $2,311.40 per fortnight (gross) dependent on skills and qualifications plus 9.5% superannuation.

HOW TO APPLY

To apply please address the Essential and Desirable Criteria noted in the attached Position Description, provide a Cover letter explaining your interest in the role and current Resume/CV.  Please email this information to hrcorp@svc.nsw.gov.au

CLOSING DATE

Sunday 7 February 2021 at 9.00pm

FURTHER INFORMATION

For further information about this position, please contact the Coordinator Customer Contact, Tanya Gaul on 0447 934 224 or email tgaul@svc.nsw.gov.au  

Snowy Valleys Council is an EEO employer and ensures the absence of discrimination in employment. Council has a No Smoking in the Workplace Policy and operates a Drug and Alcohol testing program.