Team Leader City Asset Support Services

Team Leader City Asset Support Services

Here at CBCity 

The City of Canterbury Bankstown is one of the largest Council’s in NSW with the most culturally, socially and economically diverse communities in Sydney. We deliver 21 key services such as childcare, waste collection, parks maintenance, libraries, community facilities and aquatic centres to over 370,000 residents. 

The role

Your primary responsibility will be to foster a strong focus on providing high-quality customer and support services. Working in close collaboration with various teams across the City Assets Department, your team will play a vital role in facilitating efficient and effective support for the day-to-day operations of the Unit.

We invite you to apply for this exciting opportunity to bring both your talent for motivating teams and passion for delivering outstanding customer support. Join our team and contribute to the success of the City Assets Department as, together, we  help to create a city that we love.

Duties will include but not be limited to:

• Lead and mentor a team of Customer Experience and Support Officers to ensure the delivery of exceptional customer and support services within the City Assets Department.
• Champion a positive and collaborative team culture that promotes employee engagement and ensures a motivated workforce.
• Collaborate closely with various teams across the City Assets Department to provide efficient and effective support, contributing to the seamless day-to-day operations of the Unit.
• Set and maintain high standards for customer support, continuously striving to improve the overall customer experience.
• Analyse stakeholder and customer feedback using data to identify areas for improvement and implement actionable solutions to enhance service quality.
• Act as the primary point of contact for resolving escalated stakeholder and customer inquiries and issues, demonstrating a problem-solving mindset.

*For a full list of duties, please click here to view the position description.

You will have

• Excellent Communication: Strong communication skills to convey information and foster collaboration.
• Inspirational Leadership: Ability to motivate and lead by example.
• Problem-Solving Acumen: Skill in identifying and implementing solutions.
• Emotional Intelligence: Empathy and conflict-handling capability for a positive work environment.
• Decisive Decision-Making: Quick and informed decision-making to achieve objectives.
• Coaching and Development: Invest in team growth and empower them.
• Adaptability: Embrace change and lead through transitions.
• Empowerment: Encourage autonomy and accountability in team members.

The salary range for this opportunity commences at $108,201 (Grade I, Step 1) + 11% super. Salary may be negotiable dependent on skills and experience.

Click here to access salary information for all steps within the designated Grade.

What’s on offer

• An Attractive Remuneration Package.
• Embrace a better work-life balance with our Accrued Time Off program, designed to prioritise your well-being and help you manage the balance between your personal and professional life.
• Permanent Full-time position with Local Government conditions such as long service leave after 5 years, annual salary increases and generous parental leave options.
• Contribute to making a positive impact on our community.
• An investment in your professional growth, fostering continuous learning and development opportunities.
• Access to our employee Health and Wellbeing Programs.

For more information, please contact Lisa Oldridge (Executive Business Manager) at lisa.oldridge@cbcity.nsw.gov.au

You will need to submit your application via the ‘Apply’ button below and create a login using your email address and upload a

• Resume; and
• Cover Letter addressing the selection criteria within the position description and explaining your suitability for the role.

Applications close Friday 19 April 2024.

CBCity is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We want our workplace to reflect the diverse community we serve. We encourage applications from all backgrounds, experiences and abilities; this includes people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds. 

If you require support with your application and throughout the recruitment process, please contact the Talent Management Team at recruitment@cbcity.nsw.gov.au

Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children Check in accordance with the position.   

Applicants must hold an Australian citizenship, permanent residency, or possess a valid work permit/visa with full unrestricted working rights to be eligible.