Things We’ll Trust You With:

• Be the voice of our customer
• Use customer data as a strategic asset for the organisation
• Create customer journeys by design
• To make the customer experience the core of every Technology solution
• To pave the path for Human Centric design across IM&T
• To be the thought leader in all things technology related and the positive impact they will have on Customers
• Design ‘fit for future’ solutions which span across the management of people, processes and technologies.
• To have a flexible agile mindset
• To understand that our work should be a reflection of our customers and set the vision for user experience and facilitate a platform for collaboration by allowing the users' needs to guide the way.
• Inspire, motivate and support others to realise, unleash and harness their potential.
• Think outside the box, seeking innovative ways to problem-solve and continuously improve processes and procedures.
• Utilise your exceptional communication and stakeholder management skills to champion change - supporting our employees, managers, customers and community to evolve.
• Foster a safe and positive work environment built on a foundation of trust, integrity, open communication, creative thinking and cohesive team effort.

 Things You’ll Do:

• Design and embed superior customer experience solutions into business practice, ensuring alignment with both the IM&T Strategy & Customer Experience Strategy
• Use your high level of expertise in human centered design principles to energise and empower the organisation, improving our velocity to adapt and achieve our organisational objectives.
• Create user centric system designs through user research and meeting with customers to understand their requirements
• Undertake investigation at a range of customer touch points and assess the customer experience at each of these points.
• Develop prototypes of future experiences to test with customers and incorporate their feedback
• Be hands on in the implementation of systems solutions and provide expertise in design as required
• Help to support and design our organisation's future state digital systems, focussed on providing a first class digital customer experience.
• Effectively navigate changing environments and develop strategies to position Council for constructive decisions.

 Things You’ll Be Proud Of:

• You will promote a continuous improvement culture, supporting the evolution of your teams and enhancing service delivery to customers.
• You will be proud of the positive impact you make for our people, business units and community.
• Being a positive brand ambassador for the Sutherland Shire Council.
• You will showcase Council’s values in all that you do
• Working for an organisation which has our community at the heart of all that we do.

 The Fine Print:

• Apply by submitting your resume and responding to our online application questions showcasing why we are a great fit!!
• Get your application in by 10pm Thursday 27 August 2020.
• Hours of work: Permanent Full-Time, working 35 hours per week, 19 day month flexitime available. May be required to work additional hours to ensure availability of Council systems as and when required.
• Interview date – Interviews will be facilitated week commencing 31 August 2020
• Salary Range - $92,000- $105,000 gross per annum plus superannuation.

Keen To Learn More?

• Click on the link to check out the Position Description.
• Reach out to Ryan Stafford (Team Leader – Enterprise Content Management - rstafford@ssc.nsw.gov.au) for any job specific enquiries.
• Alternatively, connect with Breanna Rivers (Talent Acquisition Business Partner - brivers@ssc.nsw.gov.au ) in regards to recruitment.