Customer Service Officer

Customer Service Officer

• Casual Opportunities Available
• $41.75 per hour + super 

Who are we?

Rural City of Wangaratta is a progressive organisation with a focus on supporting its staff and taking care of its customers. We are nestled in the heart of the high country in Victoria surrounded by great places to work, live, rest and play. We are close to cities, snow, bush and within easy reach of other states and a regional airport.

The Opportunity 

Our Customer Experience Team is at the forefront of the Council's interface with its customers. We have multiple exciting opportunities within team for experienced Customer Service Officers to work as on-call casuals. In this role, you will be responsible for providing high-level customer service to our customers requiring information concerning Council's products and services. We are looking for someone who is interested in joining a highly competent team with a focus on providing high-quality support and service to its customers through meeting and exceeding their needs. You will be providing support to customers over the phone and in person at the customer service counter. Council's hours of operation are 8:15am to 5:00 pm, Monday to Friday. Your start and finish times will vary in accordance with our business needs.

Why work for Rural City of Wangaratta?

As a team member of Wangaratta Children's Services Centre, you will gain access to a range of exciting benefits, including:

• Being part of an inclusive, supportive and nurturing team
• Ongoing training and professional development opportunities to support you in achieving your career goals
• Corporate benefits, including flu injections, reduced gym membership, amongst others
• Employee Assistance Program (EAP) for ongoing mental health and wellbeing support

For Further enquiries about this position should be directed to Claire Kearns - Customer Experience and Information Management Coordinator on 0438 594 910.

Applications close at 3pm on Monday, 6th May 2024.

Rural City of Wangaratta is a child safe and equal opportunity employer. Employment applications from Aboriginal and Torres Strait Islander peoples and people from culturally and linguistically diverse backgrounds are encouraged. In addition, applications for positions that work with children must provide referees who can comment on their experience working with children.  These roles also require a valid Working with Children Check and all roles require a National Criminal History Check.

When submitting your application, you will need to include:

• Your current contact details;
• A cover letter to your application. This document is an introduction to your application and will generally include an outline as to why you have applied for the role;
• A current resume with a minimum of two current referees;
• A letter stating how you meet the key selection criteria, providing evidence that clearly demonstrates what you have achieved in relation to the position. It is helpful to use each selection criteria as a heading and then explain how your skills and experience meet that criterion; and
• Copies of any relevant qualifications or licence.

Position Description - Customer Service Officer.pdf