Library Customer Service Coordinator

Library Customer Service Coordinator

Salary range: $100,215.01 to $119,665.96 per annum + 10% super

+ $1,000 pa transport allowance

35 hours per week with access to flexi-time

Stanton Library is a quality customer focused library service located in a beautiful park setting near a busy CBD, close to public transport and recreational facilities. There is currently an exciting opportunity for a motivated Library Assistant to join the supportive team at Stanton Library.

We are currently looking for an experienced and energetic Co-ordinator to lead customer service and program delivery at Stanton Library.

As part of the senior team, you will contribute to shaping service delivery, developing a positive and collaborative staff culture, and influencing the future direction of our much-loved library.

You will be responsible for leading the customer experience, children’s and youth, programs and local history teams, encouraging growth and supporting the delivery of high quality programs to the North Sydney community.

Essential Criteria 

• Eligible for professional membership of ALIA (graduate professional qualification)
• Demonstrated experience in Library service delivery with sound knowledge of current trends, standards and practices in public libraries
• Current, high level digital literacy skills, with the ability to support customers and staff with diverse and emerging technology
• Demonstrated customer-centred approach and commitment to excellence in customer service
• Extensive experience in the planning, development and delivery of community focussed programs
• Excellent communication and interpersonal skills, including effective negotiation, conflict resolution and consultation skills
• Proven capacity to initiate and implement improvements to services, systems and workflows
• Demonstrated experience in the development, leadership and coaching of staff to foster a culture of collaboration and improvement

Desirable

• Experience in community engagement processes
• Proven experience in overseeing a diverse range of projects and people, with the ability to prioritise, problem solve and manage time
• Vaccinated against COVID-19

Why work at North Sydney Council?

We're committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing.

North Sydney Council as an employer offers excellent employee benefits such as:

• Easy accessibility to work with spectacular harbor view work locations
• Excellent work life balance with a 35-hour working week for indoor workers or fortnightly RDO’s for outdoor workers
• Flexible working hours with access to Flexi time
• Freedom to direct contributions to any compliant superannuation fund
• Health and Well-being programs for all employees such as Yoga, Pilates, Boxing
• Access to employee recognition and reward program
• Weekly fruit baskets
• Free access to counselling sessions through our Employee Assistance Program
• Free financial advice by a certified Financial Planner
• Monetary Transport allowance
• Invitations to Local Govt events, training and planning sessions
• Access to corporate social events at picturesque harbour locations

To view the Position Description, Click Here 

How to apply

Applicants are required to submit a cover letter, resume and answer the selection criteria questions. 

It is essential for applicants to submit their WWCC number with their application. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment.

In accordance with the requirements of this role, a National Police Clearance will be required as part of the Recruitment process.  

Closing Date: 08 June 2022 - 11.30pm 

About Us

With a cohort of approximately 400 permanent (full time and part time) employees, we consider ourselves not too big, not too small - just right! At North Sydney Council we're committed to creating a diverse, inclusive and positive workplace. Our teams value the unique contribution each member makes, and genuinely strives towards making North Sydney Council a fun place to work! The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. Our commitment to our staff at North Sydney Council is: To optimise employee performance in an enjoyable, safe, fair and equitable workplace

North Sydney Council is committed to the principles of Equal Employment Opportunity in order to  provide a working environment that embraces and values diversity and inclusion. North Sydney Council  also adheres  to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply.