Digital Solutions Coordinator – South Melbourne Market

• Band 7 $96,794 - $108,318 plus 9.5% Super
• Temporary 10 month contract part time 4 days a week
• South Melbourne Market

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more.  

About the South Melbourne Market

South Melbourne Market has been a treasured inner-city landmark and a favourite amongst locals and visitors since 1867. It is the quintessential village market, a place where people come not only to purchase fresh food, but to meet, eat, drink, shop, discover, share and connect. The Market is owned and operated by City of Port Phillip. 

About the Role

This exciting new role is responsible for the development of the Market’s digital technology strategy to improve e-commerce solutions, explore customer engagement processes, implement customer insights and analysis programs and improve data recording and management systems.

Duties:

• Develop the Market’s Digital Technology strategy
• Responsible for the project management of the Market's e-commerce platform SMM Direct and the SMM website
• Manage relationships with developers and agencies to improve functionality and ongoing site performance, ensuring superior user experience
• Collaborate with Market team to identify digital solutions to improve capabilities
• Explore and review current trends and technology developments in the ecommerce and customer insights space 
• Development, delivery and ongoing management of the Market’s digital platforms / projects.   
• Liaise with Council’s DTS team to ensure all digital solutions conform to Council policy.

Skills and Experience 

• Extensive experience working with ecommerce, customer facing websites, external tech agencies and customer insights. 
• Extensive experience in developing, delivering and the overall management and optimisation of customer facing ecommerce and other platforms 
• Ability to liaise confidently with digital technology agencies and stakeholders
• Demonstrated ability to identify creative digital solutions for more efficient processes
• A proven track record of implementing successful digital strategies on brief, on time and on budget to achieve specific KPI’s and ability to coordinate and manage multiple projects and work to tight deadlines 
• Experience managing return on investment, commercial implications of risk, practical feasibility, capability and budget cost impacts
• A tertiary qualification in information technology, commerce or technology is preferred. 

Security requirements and professional obligations  

Pre-employment screening will apply to all appointments.

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• evidence of mandatory qualifications/registrations/licences, 
• sufficient proof of their right to work in Australia, and
• sufficient proof of their identity. 

Employment of successful candidates will be subject to a National Police Check. 

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, flexible working conditions, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

How to Apply

Please visit https://recruitment.portphillip.vic.gov.au obtain a copy of the position description and to apply. 

Only applications submitted online via Job Vacancies at City of Port Phillip website will be considered for external applicants.

Please Note:

• All applicants must provide a cover letter (maximum two pages) in response to the Key Selection Criteria located on the last page of the position description.  
• Due to the extensive number of applications received by Council only shortlisted candidates will be provided feedback. 
• Acceptance of late applications is at the discretion of the hiring manager. 

For further information not detailed in the position description, contact Sophie McCarthy, Brand & Strategy Manager, on phone: 0405 365 295 or email: Sophie.mccarthy@portphillip.vic.gov.au

Applications close midnight Thursday 22 April 2021 

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Barb Lawrence, Recruitment Business Partner on telephone 0466 859 533 or email recruitment@portphillip.vic.gov.au 

City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation, so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.