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Area Support Officer Part Time – Tieri
About the Role
The Area Support Officer will be responsible for undertaking a range of operational, administrative and customer service functions associated with the day to day running of the Area Offices. The Area Support Officer will provide excellent customer service to internal and external customers ensuring the development of good working relationships with all staff and the public. In addition, the position will also provide general administrative support services to the various departments within the organisation and Area Office as required (e.g. interdepartmental activities, debtors, creditors, stores, processing regulatory applications, meeting support, records management, library services, community and staff housing and community service activities, etc.
Responsibilities of the Role
- Customer Service. Deliver a positive customer experience by exercising a high degree of judgment and initiative focused on first point of contact resolution. Contribute to the effective and efficient operation of Council’s contact centre and customer service branches across the region in alignment with council’s Customer Service Charter, Customer Service Strategy and Action Plan and other strategic documents as required.
- Financial. Undertake financial transactions, cash handling, receipting and banking processes in accordance with established procedures.
- Support. Provide support to the various operational and functional services provided to the community through the Area Office. Provide general administrative support requiring the exercise of sound judgement, initiative, confidentiality and sensitivity in the performance of work across all Council departments.
- Policy and Procedure. Undertake a range of activities requiring the application of established work procedures and policies and which may require exercise of limited initiative and/or judgment within clearly established procedures and/or guidelines
Additionally, this position may be required to conduct other duties as lawfully directed by the reporting manager.
Selection Criteria
To be considered for this position you must respond to each dot point below (1-2 page document). Please ensure each selection criteria is clearly labelled.
- Demonstrated experience providing frontline customer service in an office-based environment.
- Demonstrated experience in answering and responding to high call volumes.
- Skills in conflict resolution and ability to deal with challenging customers in a professional and courteous manner.
- Well-developed computer skills and demonstrated experience with Microsoft Office applications.
- Demonstrated time management skills, with the ability to organise and prioritise work effectively to meet deadlines/timeframes.
- Minimum of Queensland C class provisional drivers licence.
Pre-employment Checks
To be appointed to a permanent position, you must be an Australian citizen, or have permanent residency status, or a visa permitting you to work in Australia permanently. If you have a visa permitting you to work temporarily in Australia, you may be appointed to a temporary or casual position, providing the work complies with the conditions of your visa.
The pre-employment checks relevant to this position include:
- Right to Work in Australia
- Medical assessment including drug & alcohol testing.
- Reference checks
Council will arrange these checks for the preferred candidate following interview.
How to Apply
To apply, please submit the following documents:
1. A cover letter outlining your skills, experience and qualifications.
2. A separate document with a short statement addressing each selection criteria.
3. Your resume, including a minimum of 2 referees.
For further information
Please review the POSITION DESCRIPTION or contact Rebecah Brosnan, Manager Customer Service on 1300 242 686 within business hours.
Benefits
There are some great benefits working for Council, including:
• A generous superannuation scheme – 12% for employees contributing 6%, total 18% (conditions apply)
• 5 weeks annual leave with 17.5% leave loading
• Flexible working arrangements
• Access to training and development opportunities
• Generous employee benefits program
• Great residential lifestyle
Applications close: 12 Noon - Tuesday 28 January 2020
Central Highlands Regional Council is an Equal Opportunity employer. We encourage applications from candidates with diverse backgrounds.
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