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Library Technician - Customer Service
Job No: BC1278
Location: Blacktown, NSW
Blacktown City Council is the second largest Council in New South Wales and a leader in the growth and development of the Western Sydney region. With a population of over 360,000 and a total of 48 residential suburbs, working in Blacktown City provides a wide portfolio of professional opportunities.
At Blacktown City Council we are proud to be supporters of a wide, diverse community and strive towards building the best council in Australia, achieving this through initiatives such as becoming a White Ribbon accredited Council.
About the opportunity
Exciting opportunities are available for experienced Library Technicians to join the Customer Service team in the delivery of effective customer service at our libraries.
Reporting to the Branch Librarian, the position will focus on providing current and accurate information to meet the needs and the delivery of library programs. You will be proficient in the delivery of quality customer service, current library and technology trends as well as all library resources. The successful applicants will be proactive in the areas of customer service and team work. These roles also provide professional development opportunities.
We are looking for experienced Library Technicians to fill:
- A permanent, part-time position - working 20 hours per week
- Various casual positions with the opportunity to assist in providing relief for the Library's van-based Outreach Services, as well as supervise events in our function spaces.
Qualifications and Experience
Essential:
- Library Technician Diploma, Associate Diploma or equivalent, as recognised by the Australian Library and Information Association (ALIA)
- Previous library experience
- Demonstrated strong commitment to a customer focused service
- Excellent communication skills, both oral and written
- Demonstrated ability to work within a team environment and independently
- Well-developed problem solving skills
- Relevant computer skills
- Current class C driver’s licence
- Working with Children Check number.
Desirable:
- First aid certification
- Ability to speak a community language.
Remuneration and Benefits
The salary and conditions of employment are in accordance with Blacktown City Council’s Enterprise Agreement.
- A competitive salary range of $1,077.20 - $1,206.50 (Grade 5) pro-rata per week will be offered based on skills, qualifications and experience
- 20 hour working week for the permanent, part-time position
- An hourly rate applies at $30.7771 (Grade 5, Level 1) per hour plus 25% casual loading in lieu of leave entitlements, for all casual appointments
- Employee benefits such as leave entitlements, 9.5% employer superannuation contribution payable to the Local Government Superannuation Scheme, Fitness Passport and gym membership discounts, and social clubs.
Our Commitment to Safety
Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random tests, tests where there may be reasonable suspicion and / or post reportable incident testing for Council workers.
Best of luck.
Closing Date: 26 July 2019
Contact Officer: Nathaniel Ola-Roberts on 9839 6617
INTERNAL REF: BCC1448 and various casual roles
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