Senior ICT Support Officer

Senior ICT Support Officer

About the position:

The position responsible for managing, maintaining and developing the City’s systems and infrastructure for on premise and cloud environments, leading small and medium projects and is accountable for managing the lifecycle of all systems and infrastructure related incidents.

Key accountabilities:

• Develop, support, and maintain systems and infrastructure, and provide improvement recommendations as part of regular operations.
• Responsible for managing the lifecycle of all systems related incidents in order to prevent problems and incidents, resulting in the elimination and minimisation of recurring incidents and the subsequent impact of incidents that cannot be prevented.
• Responsible for maintaining, testing, and validating the ICT Business Continuity and Disaster Recovery Plan.
• Practice and promote good cybersecurity hygiene and maintain the City’s cybersecurity posture.
• Maintain complete and up-to-date knowledge of current industry standards of information technology techniques and tools.

For further information and to view the position description, visit: Senior ICT Support Officer (Ref: 1129)

To gain a better understanding of the role or to discuss the position qualification requirements in more detail, please call Shane Bishop, Manager ICT Services on (08) 9956 6972.

Position requirements:

The City is seeking a self-motivated Information and Communication Technology person to respond to requests for ICT assistance relating to hardware, software and telecommunications. Ideally the successful applicant will possess a degree in Information Technology and previous experience, or lesser qualification with a strong technical background in IT systems. The position requires a solid understanding of server/cloud/network administration, security principles, and technical implementation of ICT projects. Troubleshooting and problem-solving skills are highly regarded, and strong record keeping/documentation abilities are a must.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

A salary starting from $86,495 per annum or $43.7727 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

• Up to 20% Superannuation (with superannuation co-contribution scheme)
• 22 Annual Leave days per annum
• Health & Wellbeing Program
• Flexible working arrangements
• Career opportunities
• Study Assistance
• Centrally located
• Free parking

Interested in applying?

To be considered for this vacancy, you must include the following documents in your application:

1. A completed Application Form (to enable the E-Form, save the document to your computer desktop)
2. A current resume
3. A document addressing each of the selection criteria outlined in the roles position description (please refer to the Candidate Information Pack for further details)

Applications should be emailed to the Chief Executive Officer at council@cgg.wa.gov.au or sent to: City of Greater Geraldton, PO Box 101, Geraldton WA 6531 by 4pm, Wednesday 24 April 2024.