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Customer Service Officer
Mackay Regional Council is looking for an experienced Call Centre Operator to join our Customer Service team on a fulltime basis in our Mackay CBD Office.
The role involves:
- First line of enquiry for customers and general Council support from our call centre taking approximately 50+ calls per day on the 1300 MACKAY number in the busy contact centre.
- Demonstrate proactive professional customer service skills in a fast-paced environment
- Attempt to resolve calls from Council’s call centre at first point of contact
- Logging of customer requests (in Pathway)
- Records and database management in Council’s electronic record management system, ensuring accuracy, integrity and confidentiality
- Provide consistent and high-quality service standard to our customers
- Respond to customer enquiries within a timely and accurate manner
- Respond to customer enquiries from multiple communication avenues
- Manage your own work performance to meet set objectives
- Ensure every customer is treated with an empathetic approach
- Ad hoc administrative support
A bit about you:
- High volume Contact Centre experience is an advantage
- Computer literacy skills with high levels of data entry accuracy and speed
- Strong systems capability with Microsoft Office skills essential
- Well-developed communication skills, both written and oral and the ability to interact effectively with a diverse range of people
- High resilience level and the ability to work well under pressure
- Experience working in a team-based environment
- Flexible work approach and able to adapt to an ever-changing working environment
Interested?
For us to assess if you are the one we are searching for, it is mandatory that you submit your resume, a cover letter and a full statement addressing the selection criteria. The selection criteria can be found on the Position Description, available in the download section of this vacancy.
In return for your valued contribution, you will receive:
- Annual base salary from $63,252 + applicable allowances
- Up to 18% weekly superannuation contribution (conditions apply)
- Choice of 4 or 5 weeks annual leave with 17.5% leave loading
- 9 day fortnight roster
- May be eligible for salary sacrificing options
- Lifestyle benefits program including corporate discounts
- Study and assistance programs for career development
- Learning and development opportunities
- Employee Assistance Program
- Employee health and wellbeing initiatives
- Active social clubs
Applications Close: 26th May 2022
We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.
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