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Coordinator Customer Services and Administration
About the position
The Coordinator Customer and Administration Services provides coordination and leadership across all of Council’s administrative services. This position will support continuous improvement in the delivery of business administration through the management of a consolidated and well coordinated business administration team to deliver customer service focused administrative services.
About Muswellbrook
Muswellbrook Shire is one of NSW’s most dynamic local government areas. For over four decades it has been at the heart of the State’s energy industry; with two of NSW’s base load power generators located in the Shire, Bayswater and Liddell. Muswellbrook Shire’s coal industry exports 25% of NSW’s thermal coal, it is the home of the two largest thoroughbred horse studs in the southern hemisphere, it produces a large volume of the Hunter's viticulture and is home to the largest dairy industry in the Hunter.
Muswellbrook Shire Council is a vibrant workplace with a commitment to excellence in all facets of its operations including employee welfare and development.
About you
- Coordinate and oversee the Customer and Administration Service unit to provide frontline service to the community, and business support to technical staff and business units that ensures the delivery of quality service and optimum utilisation of financial, physical and human resources, in line with strategic priorities and operational targets.
- Assist in the development, implementation and monitoring of continual improvement in the delivery of services within the Customer and Administration service unit, ensuring compliance with established policies, procedures and plans.
- Work collaboratively with all business units and the Business Improvement function of council to undertake business process analysis and support improvement projects to ensure effective work practices, application of technological innovation and workforce development in order to maximize use of resources.
- Assist in the preparation of the Customer and Administration Services unit budget, work within the approved budget and participate in quarterly reviews, reporting any significant variations to management with recommended solutions to correct the variance.
- Coordinate the highest level of effective customer service to the community, and resolve and/or collaborate as required on any escalated complaints.
- Oversee the Account Administrator and Module Administrator for Authority Applications & Registers Module, CRM Module, Community Portal Module and Council’s SAI Subscriptions.
- Prepare and submit data in accordance with Statutory Reporting requirements, including Local Development Performance Monitoring, Long Service Levy Returns, Planning Reform Fund Fee Returns, ABS Building Approvals, Building Professionals Board data.
- Coordinate the accurate and efficient processing of records, in accordance with Legislation, Council Policy and the Records Management System.
- Any other such duties that are commensurate with the employee’s skill level, competency and training.
We Offer
- Full-Time 12 month Term Contract, 35 hours per week
- Salary from $82,154 to $92,269 based on demonstrated competencies, qualifications, skills and experience
- Plus 10% superannuation
- Access to Indoor Accrued Flexi-Time System
Further Information
For more information on this position, please refer to the attached Position Description, Council’s Careers website, or contact Human Resources on 6549 3700.
Applications close on 10 June 2022.
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