Customer Service Officer - Planning
Vacancy has expired
Clarence Valley, Grafton, South Grafton, Maclean, New South Wales (NSW) Clarence Valley Council
Job Ref: | CVC4990234 |
Employer: | Clarence Valley Council |
Job Type: | Permanent Full Time |
City: | Clarence Valley, Grafton, South Grafton, Maclean |
Salary and Benefits: | $64,013 plus superannuation per annum |
Post Date: | 04/05/2022 20:18 |
When life speeds up and becomes more complicated we yearn for simple things, like time, a sense of connection, stability, belonging to a community. We’ve had a good close up look and reckon that this is what Clarence Valley can deliver to your life and your family. So, if you want what others have - that’s great. But just maybe we’re what you need. Either way it really can’t hurt to check what living in the Clarence is all about.... right! Clarence Valley Council has reputation in the community for providing quality service and this is a credit to the teamwork, dedication and skill of our employees. We value our employees and provide a progressive, rewarding and flexible working environment. So... come join us in the Clarence Valley where we work, rest & play! Checkout about living in the Clarence Valley here. What you need to know...
About the role Do you have a passion for providing exceptional customer service? Are you are seeking a new opportunity to apply your planning and building related knowledge while working in a strong team? A full time opportunity exists for enthusiastic and experienced individual who is focused on providing exceptional customer service. Reporting to the Team Leader Customer Services, you will be required to provide a professional point of first contact for enquiries for planning and building related matters and are responsible for the provision of information, education and guidance relating to statutory planning and building services to customers. You will also be responsible for providing technical and administrative services to support the effective functioning of the Customer Service Centre. The CSO Planning Officer will work closely with both the Development and Land Use Planning team as well as Customer Service to improve processes and ensure a consistent customer experience. This position is critical to ensure the Customer Service team’s responses are correct, consistent and professional and follow agreed organisational workflows and meet statutory requirements. Download the position description here. To be considered for this position you will need to:
Contact Lynette Burley, Coordinator Corporate & Customer Experience on (02) 6643 0257 Closing date Tuesday, 31st May at 11.30 pm (NSW time). Other important information This position is located at Council's Grafton office, however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future. A probation period applies to this position. |