Team Leader Service Navigation

• Lead a dedicated, engaged and high performing team
• Salary Range Band 7 - $98,730 to $110,484 plus 10% Superannuation
• Permanent full time role based in St Kilda 

Who is the City of Port Phillip?

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from inclusive aged care, childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation 

Port Phillip is a city where all members of the community feel supported and comfortable being themselves and expressing their identities. People of all ages and abilities can access services and facilities that enhance health, wellbeing and independence. Childhood is honoured. Older residents are supported to remain living independently in their home and active in the community.

About your new role… 

As a member of The City of Port Philip’s Independent Living Team you WILL make a difference. 

You will lead a team of service navigators and service support officers to help people access the aged and community care services that enable them to live independently at home and in the community. 

You will provide advice, assess needs and coordinate service provision for individuals and their carers within the City of Port Phillip. 

Your contribution will ensure older adults and people who need assistance to live independently are able to maintain their independence at home and in the community.

Your enthusiasm, passion and commitment to providing high quality client-focussed in-home support will help people feel respected and encouraged to make choices about their services.

This is your opportunity to be part of our journey, influence and become a valued member of our professional, inclusive, positive team environment.

What does success look like in this role?

• You will be an active leader of people
• You will be excited to collaborate across the Independent Living Team, Council and the broader service network
• Your well-supported team will be empowered to provide information and advice to help people navigate the service system
• Clients receiving services will be engaged and confident in the care they receive from your team

The things we really need from the person in this role: 

• Tertiary qualifications in the behavioural sciences or a health-related discipline (mandatory)
• Demonstrated leadership experience
• Demonstrated experience in assessment of client needs
• Kindness, care and great communication skills
• Sound, practical understanding of client-focussed service delivery

Culture is key here at City of Port Phillip, but what does that look like? 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace. Employees are valued, recognised and rewarded for bringing their whole self to work.

We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community.

Our values underpin how we work with each other and the community, they are;

• Working together
• Courage and integrity
• Accountability
• Personal growth and performance
• Creative and strategic thinking
• Community First

Some Mandatory Requirements that you will need for this role are:

• Current Working with Children's Check Card
• Police check
• Victorian Drivers Licence and VicRoads licence verification
• Current first aid and CPR certificate

To ensure we keep everyone safe, we do have security requirements and professional obligations that are:

Pre-employment screening of all appointments prior to a formal letter of offer. Preferred applicants will be asked to provide:

• evidence of mandatory qualifications/registrations/licences, 
• proof of their right to work in Australia,
• sufficient proof of personal identity, 
• agreement to complete a National Police Check via City of Port Phillip’s Provider
• evidence of a Working with Children Check (employee type with City of Port Phillip registered as the organisation),
• Evidence of COVID-19 vaccination in line with CHO Directions.

What helps make this role even more incredible are our benefits:

• Excellent, ongoing training, professional development, coaching and mentoring opportunities.
• High-quality, well-resourced working environments. 
• A competitive Enterprise Agreement with above award conditions, which also includes flexible working conditions, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP). Permanent employees are eligible to apply for study leave and paid parental leave.
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.

Excited? Sound like something you would excel in? Then here’s how to Apply

Please visit https://recruitment.portphillip.vic.gov.au to obtain a copy of the position description and follow the steps to apply. All applications must be submitted online via Job Vacancies at City of Port Phillip website to be considered.

To ensure we can assess your application appropriately please make sure that you do the following:

• Complete the online application form
• Include a cover letter that includes a response to each of the key selection criteria 
• Attach your resume that outlines your work history and achievements

Please note that due to the extensive number of applications received by Council, only shortlisted candidates will be provided feedback. 

If you would like to know more about the role, you can reach out to Sharon Buck, who is the Coordinator Independent Living at City of Port Phillip on Phone 9209 6158 or Email: sharon.buck@portphillip.vic.gov.au 

Be sure to get in quick as applications close at 11.59 9th February 2022. 

Late applications may be accepted at the discretion of the hiring manager. 

City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Dave Crichton (HR Business Partner – Recruitment) by phone 0466 859 533 or via email on recruitment@portphillip.vic.gov.au