Administration Officer Customer Service

Things We’ll Trust You With:

• Your Team is the first point of contact for all customer requests and member transactions – we trust that you’ll make a positive first impression.
• Your team strives to provide the highest level of customer service, always aiming to exceed customer expectations.
• You will be a positive brand ambassador for our Leisure Centres and more broadly, the Sutherland Shire Council.
• You will promote and inform customers of the range of our services such as, Learn to Swim / Squad programs, Group Fitness, Personal Training, Fun & Fitness Holiday Camps and Water Fun Park.
• You will be highly motivated with a passion for working in health, fitness and recreation.

Things You’ll Do:

• The Sutherland Shire Leisure Centres team support and enrich the community by providing access to health, fitness and recreation programs and services that promote lifelong active living.
• You will establish positive relationships with our customers, building upon their experience at the Centres and promoting engagement.
• You will support new members with completion of appropriate paperwork and facilitate membership renewals.
• You will be responsible for the processing of all customer transactions in Leisure Centres’ operating system Links (processing cash, eftpos and cheque payments).
• You will complete end of shift/day balancing in a speedy and accurate fashion in line with Council’s Cash Handling Policy at all times.

Things You’ll Be Proud Of:

• Delivering exceptional customer service.
• You will have a high degree of professionalism, and pride yourself on your excellent communication skills, attention to detail and ability to work as part of a team.
• Working with an organisation who has the community at the heart of all that we do.
• Sharing your enthusiasm and knowledge with members, encouraging lifelong active living.
• Showcase Council’s values in all that you do – Collaborate, Achieve, Respect, and Evolve.

The Fine Print:

• Apply by submitting your resume and a cover letter outlining why we are a great fit!
• Get your application in by: 10:00 pm Monday 7 February 2022.
• Interview date: Interviews will be facilitated Monday 14 February 2022
• Package: $51,520 - $54,497 gross p.a. plus superannuation (Salary will be paid pro-rata to hours worked for part time positions)
• Hours of work: Permanent full time and part time opportunity available, working 38 hours or 28 hours per week, across a 7 day spread. Shift time will be in line with operational requirements and can be between 4:45 am - 9:00 pm.
• To benefit your wellbeing you will have access to fitness passport, corporate membership to our leisure centres, employee assistance program, annual flu shots, health and wellbeing programme and novated lease options.

 ** This position has been identified under the COVID-19 Public Health Order as requiring to be fully vaccinated for COVID-19 or provide evidence of an approved medical contraindication. In applying for this position, you will be required to produce evidence as part of the application process. Successful applicants are subject to ID checks, Reference checks and Work Rights verification.

Keen To Learn More?

• Click on the link to check out the Position Description
• Reach out to Michelle Robinson Senior Duty Officer - Customer Service at mrobinson@ssc.nsw.gov.au for any job specific enquiries
• Lauren Dowling, Talent Acquisition Business Partner at LDowling@ssc.nsw.gov.au can assist you with any recruitment related queries.