Customer Service Officer

Customer Service Officer

Work Type:  Fixed Term until 29 July 2022
Location: Emerald
Department: Customer and Commercial Services
Salary:  Award Stream A, Level 1.6 – 2:  $64,318.97 – $70,216.91 plus 10% Super

Are you a customer service champion looking for your next opportunity?

Central Highlands Regional Council is dedicated to developing their people, as a result we are seeking an experienced Customer Service Officer who is customer focused and proactive to join the team based in Emerald.  In this role you will undertake a range of customer service, administration and operational functions associated with the day to day running of the Emerald office.

If you excel in everything customer service and enjoy working in a diverse and fast paced environment, we want to hear from you!

In this role, you daily tasks will include:

• Providing exceptional customer service whilst assisting with a wide range of enquiries
• Basic finance functions including creating purchase orders and receipting goods
• Receiving customer request and delegating to relevant internal parties for actioning
• Completing a diverse range of administration tasks

To be considered for this opportunity, you will need:

• A vibrant and dedicated approach to customer service
• An ability to complete general administration tasks
• Great time management skills whilst juggle competing priorities
• Exceptional organisational skills with a proactive approach to tasks
• Ability to answer and respond to high call volumes
• Current QLD Drivers Licence

In this position you will enjoying working with a highly collaborative team and be supported by a leadership team who will empower you to succeed. If you are interested in becoming a member of the Customer and Commercial Services team who are committed to making a difference, then we’d like to hear from you. 

Working for Central Highlands Region has its benefits.

We are a progressive region, committed in creating opportunities for all. We welcome forward thinking individuals who are focused on continuous improvement, a sustainable future and understand the valuable role we play in investing in our regional community.

Benefits Include:

• A generous superannuation scheme – up to 18.5% for employees contributing 6% (conditions apply)
• 5 weeks annual leave with 17.5% leave loading
• Corporate uniform allocation
• Payroll deductions and salary sacrifice options
• Wages paid fortnightly
• Employee Assistance Program
• Opportunity to work a 9 day fortnight or 19 day month

To apply for this position:

As an equal opportunity employer, we welcome applications from diverse backgrounds.

Please download and review the position description.

To be considered for this position, please include the following documents:

1. A cover letter outlining your motivation for applying for this position
2. Your resume detailing your career history relevant for this position.

Applicants who meet the mandatory requirements listed in the position description will be sent a video assessment to complete.

Pre-employment Checks

To be appointed to a position within the Central Highlands Regional Council, you must be an Australian citizen, or have permanent residency status, or hold a visa permitting you to work in Australia permanently.

The pre-employment checks relevant to this position include:

• Right to Work in Australia
• Medical assessment including drug and alcohol testing
• Reference checks

For a confidential discussion, please contact a member of the Recruitment Team on 1300 242 686 or register your application by submitting your cover letter and resume.

Applications Close:  8am, Monday 08  November 2021