ASSIST Officer

ASSIST Officer

• Band 4 $65,269 – $69,990 plus 10% Super
• Part-time 6-month secondment opportunities
• Located at St Kilda Town Hall or During COVID-19 Pandemic, with ELT/DHHS direction, this role can work from home.

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.  

About the Role

We are seeking candidates with a passion for providing exceptional customer service to our community and our organisation. The City of Port Phillip pride itself on the overall customer experience and being able to deliver First Point Resolution. 

Working as part of the Customer Experience Team, we are striving to build a team with of vision of becoming an industry-leading organisation delivering outstanding customer experience and community outcomes. 

Part-time candidates should be able to work across our service hours of Monday to Friday between 8.30am – 5.00pm. 

Duties:

• Provide the first point of escalation for a broad range of inquiries, requests and complaints. 
• Accurately and efficiently resolve enquiries, requests, complaints and issues
• Develop relationships with key service areas within City of Port Phillip and provide customer service support aligned with high quality standards
• Maintain an up-to-date knowledge of Council services, activities and events. 

Skills and Experience 

• Advanced skills in customer service delivery with the ability to solve most customer requests, inquiries, complaints, issues and cases.
• Proficient computer skills and high-level knowledge and understanding of business applications / systems including Microsoft Word, Excel & Outlook, CRM and cash handling systems.
• Knowledge of the cashiering role and functions, including cash control and handling procedures and an ability to handle large amounts of cash accurately.
• Proven ability to learn new procedures and utilise the skills necessary to retain important information.
• Basic understanding of the operations of Local Government.

Culture 

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits

• We offer a workplace which accommodates your working style and needs. 
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).

Security Requirements and Professional Obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia                                             
• Sufficient proof of their identity 
• Proof of Vaccination 
• Complete a National Police Check completed via City of Port Phillip’s Provider.

How to Apply

Click APPLY.

All applicants must provide a Cover Letter in response to the key selection criteria located on the last page of the position description. The Cover Letter should be no longer than 2 pages and include each heading in the Key Selection Criteria.

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.

Further information can be obtained by contacting Liz Nedic Acting Coordinator ASSIST on 8563 7823 or email liz.nedic@portphillip.vic.gov.au   

Applications close 11.59pm Tuesday 2nd of November 2021 

The City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued.

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact David Crichton (HR Business Partner- Recruitment) on 0466 859 533 or email: recruitment@portphillip.vic.gov.au

PD - CXT - ASSIST Officer - October 2021.pdf