Customer Experience Officer - South Melbourne Market

Customer Experience Officer - South Melbourne Market

• Great Part Time Role 1 day a week at South Melbourne Market.
• Hourly rate: $33.03 plus 10% Super
• Permanent Part-time: Sundays only (8.00am – 4.15pm) 15.2 hours per fortnight  

About the Organisation 

The City of Port Phillip is an inner-city council with around 1000 employees who deliver more than 100 programs and services to our residents, businesses and visitors. These range from childcare and immunisations, to libraries, management of parks and open space, rubbish collection, road maintenance and more. City of Port Phillip has zero tolerance for child abuse and is a committed Child Safe organisation.    

South Melbourne Market has been a treasured inner-city landmark and a favourite amongst locals and visitors since 1867. It is the quintessential village market, a place where people come not only to purchase fresh food, but to meet, eat, drink, shop, discover, share and connect. It is owned and operated by the City of Port Phillip. 

About the Role 

We are looking for a motivated and positive individual who thrives in an exciting and busy environment, to join the team managing one of Melbourne’s iconic markets.  Be part of the bustle and energy of a Market environment with amazing food, exciting and unique stalls and a great community of staff, traders and contractors. 

The successful applicant will have the ability to balance competing priorities and multi-task. As the face and voice of the Market, vital to success in this role will be your demonstrated ability to use your initiative, build relationships, provide exceptional customer service, and communicate effectively with a broad range of people.  Advanced computer and office administration skills are essential for this role and weekend work is required. 

This is a Part Time role, one day per week (Sundays) ongoing. 

Duties: 

• Respond to all customer enquiries at the Market Office front desk, via email, phone and communications via the online Customer Portal at the Port Phillip website.
• Manage cash and EFTPOS transactions of Market merchandise and trader licence fees
• Follow Council procurement processes including raising purchase orders, receipting, general banking, ad hoc licence payments for traders, stationery orders and other general office duties.
• Assist with Market home delivery service including responding to customer and trader enquiries, refunds, and assistance on occasion to assemble customer orders and dispatch to delivery provider    

Skills and Experience: 

• Demonstrated experience in delivering exceptional front facing customer service
• Experience using record management system to capture, lodge and/or resolve customer/trader enquiries, requests, incidents and complaints
• Experience and ability to manage fast-paced working environment with many competing demands
• Excellent written and verbal communication skills
• Intermediate to advanced skills with MS Office suite & other computer systems
• Confident, self-starter who can work well in a team and autonomously

Desirable:

• Experience with OneCouncil suite of applications
• Successful candidate will be required to complete a First Aid training course 

Culture:  

People enjoy working at the City of Port Phillip because we are a welcoming, healthy and inclusive workplace.  We offer a vibrant and diverse work environment where our employees can develop both professionally and personally whilst planning and delivering a range of important services and programs to the community. 

Benefits: 

• We offer a workplace which accommodates your working style and needs.
• Be supported and empowered by a leadership team that is community focused, with a strong desire for change and a culture that encourages teamwork and innovation.
• Training and development opportunities, study assistance, flexible working conditions, paid parental leave, an active social club, a health and wellbeing program, and a well- regarded Employee Assistance Program (EAP).  

Security requirement and professional obligations      

Pre-employment screening will apply to all appointments.  

Prior to a formal letter of offer, preferred applicants will be asked to provide:

• Evidence of mandatory qualifications/registrations/licences,
• Sufficient proof of their right to work in Australia                                                    
• Sufficient proof of their identity.
• Complete a National Police Check completed via City of Port Phillip’s Provider.
• Proof of Vaccination Certificate
• Employee type Working with Children Check  

How to Apply: 

Click APPLY  

All applicants must provide a Cover Letter including specific responses to each of the key selection criteria that are located on the last page of the position description. The Cover Letter must be no longer than 2 pages and should clearly include each point covered in the Key Selection Criteria.  

Note: Only applications submitted via the online Recruitment Portal will be considered and only shortlisted candidates will be provided feedback.  

Further information can be obtained by contacting Erin Quin, Coordinator Customer Experience & Business Support on phone 03 9209 6295. 

A copy of the position description can be obtained from our website http://www.portphillip.vic.gov.au 

Applications must be submitted by 11.59pm on Sunday 31st of October 2021. 

City of Port Phillip is an equal opportunity employer, committed to an inclusive and accessible environment where diversity is valued. 

If you have accessibility requirements or require an adjustment to participate in our recruitment and selection process, please contact Dave Crichton our Recruitment Business Partner on phone 0466 859 533 or email: recruitment@portphillip.vic.gov.au  

PD - Customer Expeience Officer - South Melbourne Market .pdf