Community Engagement officer

Community Engagement officer

• Permanent Full Time Opportunity
• Bankstown Location
• Work for an employer of choice!

Do you have a passion for working with and supporting your local community? 

The Community Engagement Officer provides a consistent point of contact for the community and key stakeholders to address issues and concerns that are wide ranging in their complexity.

This position will work with a broad range of business units to identify opportunities for system, process and design improvements with the objective of pursuing an exceptional level of customer service and continuous improvement.

The nature of this role requires weekend and evening work on occasion. 

This opportunity will be offered on a permanent full time basis. 

Some of your duties will include:

• Develop and implement community engagement plans and initiatives through various methods and techniques to encourage active participation in community engagement, across all business Units.
• Support and assist the operation of Council's digital engagement portal with website content and online engagement activities.
• Present information to relevant community groups including residents, businesses, schools and other key stakeholders 
• Facilitate community consultation to understand service levels and to deliver agreed assessments 
• Represent Council at external forums, working groups, committees etc. as required.
• Assess, progress and resolve complex problems related to community members, Council volunteers, community organisations and service providers 
• Complete administrative duties as necessary to the function, as well as identifying business improvement results to the organisation.
• Participate in projects across the City Business and Engagement Unit which consists of Events and Activation, Business Marketing and Development and Community Engagement, as required.

*For a full list of duties, please refer to the position description

You will have:

• Relevant Tertiary qualifications 
• Demonstrated experience in community engagement
• Demonstrated knowledge of traditional and emerging engagement techniques and methods
• Understanding of IAP2 engagement techniques and service delivery 
• Demonstrated ability to exercise high levels of autonomy, while at the same time working effectively in a team-based environment that is outcomes focused
• Effective project management skills
• Excellent written and verbal communication skills including report writing
• Ability to build and maintain effective working relationships across all levels of an organisation, with key stakeholders and with members of the community.
• Strong customer liaison skills & experience.
• Strong conflict resolution and negotiation skills.

The salary range for this opportunity commences at $72,782 (Grade F, Step1) + 10% super  

Click on the link below to access salary information for all steps within the designated Grade.

https://www.cbcity.nsw.gov.au/council/about-us/careers/working-with-us 

How to apply:

Applications must be submitted online by clicking the 'Apply' button below and creating a login using your email address. When submitting your application, make sure to address the Essential Criteria mentioned in the below Position Description in your covering letter.

We pride ourselves on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.

Council is committed to ensuring the health, safety and wellbeing of all team members and other workers. Our COVIDsafe Workplace Policy requires all team members to be fully vaccinated with an approved COVID-19 vaccine before commencing employment with Canterbury Bankstown Council.

The successful applicant will need to have a valid working with children check 

Applications close at 11:59 pm on Sunday 31 October 2021

For more information, please contact Graham Humphrys (Coordinator Community Engagement) on 02 9707 9602.