Casual Library Customer Service and Program Support Officer

Casual Library Customer Service and Program Support Officer

Reference number: 13646

Closing date: 11:45pm, Sunday 4 July 2021

• Casual
• $34.18 per hour plus 25% casual loading plus 9.5% superannuation.

About Moonee Valley City Council

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 130,000 residents and over 10,000 businesses. Our 1,200 employees bring their differing backgrounds, experiences and unique perspectives to our collaborative environment, and are supported to share ideas, initiatives and talent, making a positive impact on our community for now and in the future.

The Opportunity

An exciting opportunity is available to work as part of the Libraries and Learning team in providing excellent service to users of the library and ensuring a connected community that has access to information, learning and leisure in a socially inclusive environment.

The successful applicant will be required to work at any of the five libraries in the municipality, including weekday and weekend shifts.

Responsibilities

• Under the direction of the Children and Youth Services Librarian, conduct story time sessions for babies, toddlers and pre-school children in the library;
• Providing prompt, accurate, courteous and consistent customer service to ensure customers have a positive experience with Council;
• Library tasks including; placing reservations, joining new members, discussing and assisting with room equipment and event bookings, issuing and returning loans, placing reservations, collecting fees and charges and shelving materials;
• Assisting customers in the use of equipment and technology such as; computers, photocopiers, wireless internet access, online resources, library apps, eBooks and mobile devices; and,
• Ensure the presentation of the library is inviting and tidy.

Skills & Experience

In order to be successful for this position, you will ideally possess the following skills and attributes:

• Satisfactory completion of Year 12 or equivalent is essential
• Customer service experience essential
• Exposure to working in public libraries is advantageous
• Experience in delivering services for children is desirable
• Excellent communication and customer service skills
• Hold a current and valid Working With Children Check

Benefits

At Moonee Valley City Council, we provide a number of benefits to our valued employees including:

• Flexible work opportunities
• Local Government Employees Health Plan
• Novated vehicle leasing
• Employee assistance programs / phone or in person counselling services

How to Apply

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/ and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information, please view the Position Description or contact Chris Bolland, Team Leader Ascot Vale Library & Technology on (03) 9243 1938.

Our Culture of Inclusion

If you are interested in the role but feel you may not meet the full range of selection criteria, we encourage you to contact us to discuss your experience and application for this position.

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email H2@mvcc.vic.gov.au or call 9243 1122.

Enquiries: Chris Bolland
Ph: (03) 9243 1938
Applications Close: 04/07/2021