Customer Experience Officer - Ballarat Aquatic & Lifestyle Centre

Customer Experience Officer
Ballarat Aquatic & Lifestyle Centre

• Full Time and Part Time 

• Up to 38 hours per week 

• Band 3 - Salary between $57,268 to $61,287 per annum (pro rata for part time position), plus 9.5% superannuation  

• Ballarat Aquatic & Lifestyle Centre 

We currently have exciting opportunities for customer focused individuals to join our Customer Experience team at Ballarat Aquatic and Lifestyle Centre. The Customer Experience Officer is responsible for cash handling, telephone operation, tours, program bookings, membership sales and membership inquiries. The Customer Experience Officer will possess excellent customer service skills, organisational and multi-tasking skills and enjoy working in a fast-paced environment. 

Key Selection Criteria 

• Demonstrated experience in the principles and practice of customer service  

• Demonstrated ability to display empathic listening skills and a high level of written and verbal communication skills. 

• Demonstrated experience working with people of culturally and linguistically diverse backgrounds. 

• Demonstrated ability to acquire an in-depth knowledge of BALC services and procedures, and strong competence in the operation of Windows-based programs and other relevant systems. 

• Knowledge and understanding of health and safety issues relevant to work activities and work area. 

The successful applicants must be able to work flexible hours across the following days and times: 

• Monday to Friday 5.30am to 9.00pm 

• Saturday: 5.30am to 6pm 

• Sunday: 7.30am to 6pm 

The closing date for this position is 11.59pm Sunday 11 April 2021 

For further information on this position, please contact Kristie Hoskin, Customer Experience Team Leader, 5329 1676. 

The City of Ballarat is an equal opportunity employer committed to providing a safe working environment that embraces and values child safety, diversity and inclusion.