Customer Service Officer - Leisure Casual Pool
The Town of Port Hedland (Town) is currently seeking to create a pool of suitably experienced and motivated Customer Service Officers in order to deliver exceptional service delivery to the community of Port Hedland Leisure.
The Applicants will be selected from this pool to undertake one or a number of roles across Wanangkura Stadium, South Hedland Aquatic Centre and Gratwick Aquatic Centre.
What are the positions on offer?
- Customer Service Officer – Leisure Facilities Level 2 $38.27 (inclusive of casual loading)
What are the other benefits?
- Learn new skills and systems
- Develop and nurture your customer service skills
- Work in a friendly and supportive team
- Boost your knowledge of the Town’s facilities and services
- Boost the strength, breadth and diversity of your CV
- Meet new people in the community
What are the main duties?
The Customer Service Officer roles are responsible for acting as the first point of contact, responding appropriately by providing information and direction to the general public, receiving all cash, preparation and processing of receipts, ensure security of Council’s monies and assist the Facilities business unit in promoting, coordinating and conducting leisure services.
Please refer to the attached position description for further information regarding each roles.
To be successful in the role, you will have:
- A positive approach to life and show initiative in seeking out new challenges
- Experience in a customer service role, dealing with difficult customers
- Excellent customer service, written, verbal and interpersonal skills
- Well developed conflict resolution and problem solving skills
- Demonstrated ability to work in a team environment and independently
- Proven ability to work under pressure, use initiative and be well organised
- High level word processing skills with experience using Microsoft Office
- Demonstrated experience in CRM systems desirable
Other Conditions
Integrity and pre-employment checks will be conducted if the recommended applicant for this position is not a current Town’s employee.
Applicants will be chosen from the pool based upon their relevant skill-set and the requirements of the Town at that time.
How to Apply
Applicants are encouraged to apply online at www.porthedland.wa.gov.au/employment
If you are unable to apply online, please forward your application documents to Human Resources, Attention “Confidential Advertised Vacancy” either by:
Post: PO Box 41, Port Hedland WA 6721
Hand: Civic Centre, McGregor Street, Port Hedland WA 6721
For further information please contact Human Resources on 08 9158 9300.
Applications close 4:00pm Thursday 31 December 2020.
The Town of Port Hedland is Equal Opportunity Employer and committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.
You must have the right to live and work in this location to apply for this job.
Attachments : - PreApplicationFormASAP_406803.pdf - 2019060124_PD_Customer Service Officer - Leisure.pdf
