2 x Permanent Full Time, 35 hours, 5 days per week  

Background and Brief Description of Roles

The Development Assessment Department in collaboration with the Customer Experience Department launched a pilot programme in 2019 that placed members of the Customer Experience Department with Council’s Planning Advisory Team to assist the Planning Advisory Team with many of the primary functions. The pilot programme has proven to be extremely successful in not only providing additional and direct customer experience support to the Planning Advisory team but has also shown an identifiable knowledge improvement and up skilling to the members of the customer experience team who were part of the pilot programme, primarily in the planning field. It is on this basis that the Duty Officer positions have been endorsed to become permanent.

The Primary Function of the role will involve;

1)    Providing high quality specialist advice to internal and external stakeholders in relation to planning matters and development applications.

2)    Attending to and resolving customer enquiries and complaints relating to planning matters and development applications.

3)    Ensuring that all relevant applications are received and submitted correctly with complete information and fees.

4)    Assisting in creating an environment that encourages team development through open communication.

For further information about the position please contact David Thomas – Team Leader Planning Advisory Team on 8711 7684 or via email of thomasd@liverpool.nsw.gov.au

How to Apply: Please click the 'Apply' button above. Applicants must submit a covering letter, current resume and response to the selection criteria questions which will be shown once you commence your application.

Click here for a copy of the position description