Do you enjoy working within a fun, vibrant team? Are you passionate about delivering exceptional customer service to your customers?
If so, then this could the role for you.
We currently have an exciting opportunity to join the team at the Birrong Leisure and Aquatic Centre as a Customer Service Officer.
This is a full time role contracted up until July 2021. You would be required to work a 38 hour week on a rotating roster between Monday-Friday.
The primary purpose of the role is to deliver quality customer service to the users of the City of Canterbury-Bankstown’s Aquatic & Leisure Centres in a professional and courteous manner.
The starting salary for this role is $53,516 (Grade B, Step 1) p/a plus 9.5% Super.
Key responsibilities include but are not limited to:
•Provide a high standard of customer service at all times to deliver an excellent customer experience, including positive promotion of the Centres, effective complaints handling and conflict resolution •Provide relevant information about our services, operating hours, fitness programs, memberships, group hire bookings, swim lane usage and pool availability •Responsible for any bookings of the pool area •Responsible for answering and directing phone calls to the correct department/service as required •Ensure follow up and completion of all customer enquiries and tasks in line with our Corporate Values •Ensure the foyer, reception, fitness and kiosk areas are maintained to a high level of cleanliness and hygiene •Serve snacks and refreshments in the kiosk and identify efficiencies in the daily kiosk operation. •Manage various stock levels including stock ordering, accepting orders/deliveries and conducting stocktakes for the kiosk and swim accessories & merchandise supply and sales.
*For a full list of responsibilities please refer to the Position Description
Essential Criteria:
•Certificate III in Fitness •Registration with Fitness Australia •First Aid •CPR •Working with Children’s Check •Experience in a customer service role in face to face environment •Experience in an indoor recreation facility or recreation industry •Experience in managing customer relationships. •Computer literacy skills.
What’s in it for you?
•Contract role until July 2021 •Located at Birrong Leisure and Aquatic Centre •Flexible work practices (Rostered Day Off) •Access to health and wellbeing programs •Access to further training and development •Work for an award-winning organisation that will truly value your input
How to apply:
Applications must be submitted online by clicking the 'Apply' button below and creating a login using your email address. Please provide a current CV and a covering letter addressing each of the Essential Criteria listed above.
Applications close at 11.59pm, Friday 25th September 2020.
For more information, please contact Ellisa Mamas (Team Leader Swim School & Birrong Leisure Centre) on 02 9707 9296.
Please note: Successful applicants may be required to undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.
Canterbury Bankstown Council prides itself on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.
