Customer Service Officer
Vacancy has expired
Maclean, New South Wales (NSW) Clarence Valley Council
Job Ref: | CVCA4321011 |
Employer: | Clarence Valley Council |
Job Type: | Permanent Full Time |
City: | Maclean |
Salary and Benefits: | $53,599 - $63,918 per annum, plus superannuation |
Post Date: | 13/08/2020 00:00 |
About the role Clarence Valley Council is committed to making a positive difference to our community by putting customers at the centre of everything we do. We are seeking experienced, motivated and enthusiastic customer service professionals to become part of our busy customer services team. We have a full-time position available in our Customer Service Team in Maclean, a Maternity Relief position approximately 11 months in Grafton and we are also looking for people to join our Customer Service Casual Pool. You will work in a high-volume omni-channel environment, where our focus is about making a positive difference to our community by providing exceptional customer service. Your day will be varied and challenging and will require you to demonstrate your well-developed communication skills, positive approach to problem solving, and ability to thrive in a changing environment. Your role will be to provide accurate information and advice to all external and internal customer enquiries relating to services provided by the council. You will be proficient with cash handling and have the ability to diplomatically handle situations with our valued customers. An eye for detail that ensures system information is accurately captured and maintained is important. You will need to have the ability to deal effectively with people from a range of backgrounds on the telephone in our Call Centre, and face to face with visitors to the Council’s offices. Download the position description here. Contact Lynette Burley, Team Leader, Customer Service on 6643 0257 Closing date Monday, 7 September 2020 at 11.30 pm (NSW time) Other important information The full time position is located at Council's Maclean Office however, this may change should business needs identify other work locations to be more appropriate to deliver our services in the future. The maternity relief position is located at Council's Grafton Office however, this may change should business needs identify other work locations to be more appropriate to deliver out services in the future. In our Customer Service Casual Pool you can be asked to work at either of our offices in Maclean or Grafton. A criminal history check is an essential requirement of the position, we will conduct a check on preferred applicants. A criminal history does not necessarily disqualify a prospective candidate from selection. |