Are you an exceptional communicator whose specialty is Customer Service?
We are seeking a Customer Experience Officer who has a passion for the community and who wants to work at the heart of our organisation for a 10 month period. This is a high volume work area with ever changing priorities, you would be part of a multi faceted team working on the front counter, in the call centre or completing administration tasks for the organisation. This is a fantastic opportunity to learn the many roles within Council which will provide an excellent foundation if you choose a career in Local Government.
About Us
Located in beautiful far north NSW, the Richmond Valley is a beautiful place to live and work, boasting beautiful countryside and some of the best beaches in NSW. We are a dynamic council that is innovative, forward thinking and focused on our community's ongoing development.
Please visit Working With Us for more detail regarding benefits Richmond Valley Council has to offer.
Our Corporate Values and Behaviours
Integrity and Passion
Customer Service. Communication. Teamwork. Initiative. Accountability
About You
- You are experience in providing quality customer service an support to a range of stakeholders
- You are committed to providing courteous, helpful and professional service and support
- You can proactively participate as a team player for the achievement of team goals
- You are able to respond positively to work interruption and changing priorities
About the Role
Full time/Maximum term (to 28 May 2020): 9 day fortnight
Salary: Range from $55,780 to $64,147 pa + 9.5% super
Closing date: 11:30pm Sunday 26 July 2020
Contact: Sharon Banning, Manager Customer Experience - (02) 6660 0275
The role of Customer Experience Officer is to provide excellence in customer service to the community and to internal customers by providing service and support via the call centre, cashiering and administrative functions.
We are seeking someone who has:
- Competent numeracy and literacy skills to enable understanding and application of safety and work related procedures
- Year 12 education, or TAFE Business Administration Certificate III level or equivalent
- Intermediate skills in MS Office Suite and ability to learn new software/systems
- Relevant experience in customer service and administration and the personal qualities to deliver service in a courteous, professional and efficient way
- Demonstrate a high standard of oral and written communication ability, including conflict resolution skills
- Bring a positive attitude, a pleasant disposition and a high standard of professional presentation, with a genuine willingness to meet customer needs
- Capacity to prioritise and meet deadlines in a busy customer service environment
- Flexibility to efficiently move across the range of functions required, maintaining a positive customer service attitude at all times
- Current Class C Driver Licence
- Demonstrated conduct aligned with Council’s corporate behaviours supporting our values
We encourage men and women to apply.
