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Manager (Digital Solutions)

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Job Ref:  QLD/225235/16
Employer:  Department of Transport and Main Roads (QLD)
Job Type:  Full Time Temporary
Inner City Bypass, Brisbane QLD, Australia (Show on map)

Manager (Digital Solutions)

Transport and Main Roads (Organisation site
Digital Solutions; PT Customer & Futures; Translink; Brisbane

In the role of Manager (Digital Solutions) you will develop and manage TransLink’s digital channels, including customer websites, journey planner and mobile application. You will provide strategic direction in the development of digital innovation and customer-facing technology and coordinate the development of customer-focused content and functionality. As Manager (Digital Solutions), you will lead the digital strategy and roadmap and manage a user-experience and development team to implement best-practice customer-focused projects and ensure TransLink’s digital channels are delivering business needs.

Job details

Job type Temporary Full-time
Occupational group Management
Classification AO8
Workplace Location Brisbane Inner City
Job ad reference QLD/225235/16
Closing date 11-Nov-2016
Yearly salary $111829 - $118278
Fortnightly salary $4286.40 - $4533.60
Job duration For 12 months from mid-Nov with possible extension
Contact person Lee-Ann Lawrence
Contact details Ph: (07) 3338 4536

Accountabilities include:
• Manage the Digital Solutions team, including web and app development, user experience and content management, resource planning and project delivery with a focus on developing and maintaining relationships across the organisation to deliver cost-effective and best practice services.
• Deliver TransLink’s Digital Solutions Strategy and roadmap to position TransLink as a leader in providing online passenger information, including identifying trends and developments in online behaviour and technology to improve TransLink’s online customer experience.
• Coordinate, plan and deliver digital projects and new channels, including mobile and desktop websites, mobile applications and ecommerce platforms, followed by subsequent continuous improvement reviews and recommendations to the organisation.
• Prioritise, schedule and coordinate the design, development and implementation of user-centred websites and mobile applications that integrate TransLink’s business needs and its customer’s requirements.
• Cultivate and maintain effective relationships with internal and external clients and stakeholders relating to developing and implementing online customer information, functionality and activities.
• Manage the development and implementation of online policies, procedures, standards and guidelines to ensure business requirements are identified and underpin strategic delivery; websites and applications are high quality, robust and future proof; customer needs are met; and information, accessibility and other compliance standards are met.
• As part of Scrum/Agile methodology, liaise with stakeholders, manage and prioritise the product backlog and manage the quality of deliverables.
This role reports to the Director (Product & Digital).

Applications to remain current for twelve months

Further information

Please ensure you download all attachments and follow the instructions on how to apply.


Before applying for this vacancy please ensure you read the documents below.

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