Help Desk Officer

Closing date: 11:45 pm, Tuesday 10 March 2020

• Temporary Part-Time until August 2020
• 18 hours per week
• Classified as a Band 4
• $34.13 - $36.86 per hour plus 9.5% superannuation

About Us

Moonee Valley City Council is a vibrant and diverse municipality. We are a local government within the north-west metropolitan area of Melbourne, providing a range of services to some 128,000 residents and over 10,000 businesses.

The Opportunity

Information Services is seeking a Help Desk Officer to provide excellent customer service, being the first level of contact for all staff with their Information & Communication Technology (ICT) queries.

You will ensure that all ICT requests are responded to and resolved in a timely manner and provide high level customer service, whilst liaising with staff at all levels.

Some Key Responsibilities

• Provide the first contact with all Councillors, Council Officers and contractors for their ICT queries and support requests.
• Ensure all requests are responded to and resolved appropriately in a timely manner.
• Resolve over 80% of incidents and requests on first contact and within agreed service levels.
• Provide a high level of customer service and liaise with staff at all levels whilst maintaining a high level of professionalism, integrity and confidentiality.
• Ensure the Council and ICT policies are followed for the security, stability and efficiency of the councils ICT systems.

What We Offer
At Moonee Valley, our greatest strength is our people. We recruit people who can be better than ourselves and retain people by allowing them to grow at their own pace, providing training opportunities and offering a safe environment where they will be rewarded for their contributions.

We recognise the needs of employees with family responsibilities and we want to help them balance their home and work life. Council provides a number of benefits to our staff including generous paid parental and pre-natal leave, carer’s leave, salary sacrifice options, flexible work opportunities, and an alternate model of employment where staff may purchase up to six additional weeks of annual leave.

Our Culture of Inclusion

We don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our services and our community. With a focus on inclusion, accessibility and flexibility, we'll support you at every stage of your career. We recognise the importance of balance and embrace work agility, understanding that this means different things to each and every one of our employees.

Moonee Valley City Council is proud to be an Equal Opportunity and Child Safe employer and we value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. If you have a reasonable adjustment, support or access requirement, we encourage you to let us know through your application or email hradmin@mvcc.vic.gov.au or call 9243 1122.

Next Steps
If this sounds like an exciting career challenge that aligns with your personal goals and expertise, we want to hear from you!

Applications must be submitted through our online system https://mooneevalley.mercury.com.au/
and should be in line with the Moonee Valley City Council Application Guide found at the bottom of the advertisement. Applications that do not meet these requirements may not be considered.

For further information please view the Position Description or contact James Cunningham on (03) 9243 9152.