Be passionate. Be progressive. Hawkesbury City Council.

• Permanent full time – 35 hrs per week

• 9 Day fortnight

• Work close to home

Are you looking for an opportunity to advance your career as a Customer Service Officer in a position that will allow you to grow your experience in one of Sydney’s largest and picturesque Local Government Areas?

If you are open to fresh ideas, committed to progressing new initiatives and driven to provide the very best service to our community we want to hear from you!

The Role:

The Customer Service Officer works collaboratively within a team, delivering quality and responsive customer service across a range of Local Government services including frontline customer advice and processing services.

It will be important for you to be empathic, genuine and professional in addressing the concerns of the customers. Ensuring customer satisfaction is paramount for the success of this role. You will have access to in-house training and will be joining a high performing collaborative team.

You must have:

• Demonstrated experience in a customer service centre including responding to face-to -face customer requests together with excellent phone manner and the ability to think laterally to source accurate information quickly and effectively
• Demonstrated experience using various computer applications, including the use of EFTPOS devices along with handling financial transactions, including receipting, invoicing and daily balancing
• Local Government experience will be highly regarded

The Rewards:

• Weekly wage starting from $1,106.04
• 9.5% superannuation
• Opportunity to progress through Council’s salary review process

To Apply:

For further position details, including the selection criteria and how to apply, visit our website www.hawkesbury.nsw.gov.au or if you do not have access to our website call the Human Resources department at 02 4560 4444.

Applications close 5pm Sunday, Sunday 01 March 2020

Applicants who do not address the selection criteria may not be considered for this position.

Please note that the canvassing of Councillors in relation to these matters will automatically disqualify the applicant from this process.