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Visitor Services Officer
Casual Position
About us
Stretching from Palm Beach to Manly, the Northern Beaches boasts more than half of all the beaches in Sydney and a population of more than 266,000.
Living on the Northern Beaches means checking surf conditions from the office and taking your children to the beach after school. It’s about busy sports fields, bush walking and bike trails on the weekend. It’s an active lifestyle with clean waterways, beautiful wildlife and vibrant events backed by great services and infrastructure.
Northern Beaches Council is committed to delivering the highest quality service, valued and trusted by our community.
Why work for us!
There aren’t many employers who offer career and lifestyle in a single package, but Northern Beaches Council does. We offer job opportunities in a range of fields, with a range of lifestyle benefits and a values driven culture. Develop your career with people passionate about making a difference in our community.
The Business Unit
- Community Engagement and Communications is a collaborative unit that includes:
- Community Engagement
- Place, Economic Development and Tourism
- Communications
- Events
The business unit is responsible for the implementation of Council’s community engagement framework, policy and strategy. It oversees media liaison, digital communications, marketing, creative design and branding. The team also develops highly effective strategies and programs to support place making initiatives, promotion of tourism and supports economic development across the region. The unit also delivers high quality and innovative events across the Northern Beaches that support and enhance the effective engagement and communication between Council and the community.
The Role and Responsibilities
Working within a team environment, the role of the Visitor Services Officer is to provide high-quality, friendly and professional visitor information and comprehensive information to visitors, local tourism operations and the community in order to showcase Manly and surrounds to tourists, in line with Council’s Values and Customer Service Charters/purpose within a team environment.
Key Responsibilities
- Ensure all visitors and customers are attended to in a courteous manner whilst maintaining a high standard of customer service at all times
- Respond to reception, telephone and online enquiries by providing accurate information and advice in a prompt manner
- Promotion of tours, products, facilities and local attractions. Encourage online and in-centre bookings for activities and accommodation experiences in Manly to drive income from commissions
- Encourage visitors to stay in Manly, inspect and enjoy the experience of the Northern Beaches and all other attractions and events
- Maintain effective records of stock, bookings and reconciling daily takings to an acceptable high standard
- Maintain statistical records, including daily visitor attendance, survey results and feedback
- Continually research, update and maintain various databases, tourism publications, product listings and sources
- Ensure that all information pertaining to Manly tourism products and events calendar are on hand, and distrusted to visitors through appropriate distribution channels
- Competent with word processing, excel spreadsheets, email, web, social media platforms as well as other office machines (digital camera, fax, credit card machine, copier, as example)
*** Whilst this position description covers the key areas of responsibilities, this list is not exhaustive. Day to day tasks and responsibilities may vary and be in addition to those listed above (reasonably and within the limits of individual skills, competence and training.
Selection Criteria
- Demonstrated experience in effective communications and customer service, being friendly, approachable and well mannered
- Flexible, reliable and able to work unsupervised
- Well-presented
- Strong organisational and time management skills
- Quick to learn in a fast-paced environment
- Demonstrated skills in sales and administration
- Demonstrated ability to act with integrity at all times
- Demonstrated problem solving and decision making skills
- Demonstrated creative and initiative skills
- Demonstrated ability to initiate and respond effectively to change
Please refer to the Position Description for further information including a full list of Selection Criteria.
How to apply
- Apply online and upload the following information
- A current Resume
- A covering letter (maximum 2 page) outlining systematically, addressing the selection criteria listed within the position description.
For further information, please contact Fiona Le Claire on (02) 9976 1430 during business hours
Applications close Sunday 6 October, 2019
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