Customer Service Officer

Customer Service Officer

We are seeking a highly motivated Customer Service Officer with excellent customer service and administrative skills with the ability to multi-task in a busy environment to be an integral part of the Customer Experience Team. 

Key responsibilities will include:

• Prompt, friendly, knowledgeable and efficient responses to any requests, enquiries and or complaints lodged by customers contacting the customer service team
• Provision of accurate, timely information and advice that is consistent with customer service practices and procedures and Council’s service standards
• Daily receipting and cashiering duties, and assistance with and where required, with correct referral of account enquiries.
• Assisting customers with applications, registrations and other documentation.

To be successful in this role you will have:

• Experience working within a multi-skilled, high volume, customer driven environment and demonstrated experience and aptitude in dealing with members of the public.
• Demonstrated team player.
• Highly developed oral and written communication skills and excellent interpersonal skills.
• Demonstrated strong knowledge in the principles and practices of providing quality customer service.
• Ability to manage and deal efficiently and effectively with complex and time consuming customer complaints/enquiries.

This is a permanent full-time Band 4 position.