Training and support officer

Develop and execute training plans, training materials, classes, and provide software instruction and support to Council’s users of technology.

Tasks include but not limited to: 

• Provide IT user support and training (face-to-face, online and Class Sessions)

• Effectively respond to requests from users and the Information technology team for the provision of user support and training in a timely manner.

• Identify IT training needs

• Review results and trainee feedback to improve materials and classes

• Design, coordinate and deliver internal training and associated supporting documentation as required e.g. training manuals, reference guides, procedures

• Ensure the accurate and timely implementation and maintenance of training records in consultation with Corporate Development

• Coordinate employee IT inductions, including review and development to ensure the accuracy and relevance of the program

• Ensure consistent implementation of IT training

• Monitor, evaluate and report on IT learning and development activity

• Rollout training for new software

• In partnership with the Corporate development team, development, review and monitoring of an IT Training schedule

• Demonstrate a positive attitude and continuous improvement methodology across all aspects of this role

• Assessing individual/group training needs

• Organising and promoting courses

Essential Criteria 

• Appropriate qualifications or experience in Information Technology or related fields

• Certificate IV Training & Assessment or similar

• Excellent verbal and written communication skills

• Previous experience in customer liaison

• Able to provide training in IT applications - both face-to-face, online and group sessions

• Knowledge and experience in using the full Microsoft Office suite of products.

• Effective complaints handling skills and experience

• Previous experience conducting IT related training

• Developing high quality documentation

• Attention to detail and accuracy

• Analytical and technical skills

• The ability to motivate others

How to apply:

Applications must be submitted online by clicking the 'Apply' button below and creating a login using your email address. When submitting your application, make sure to address the Essential Criteria mentioned in the below Position Description in your covering letter. To apply you must address the Essential and Desirable criteria in the position description

Applications close on Wednesday, 29 May 2019

For more information, please contact Deane Parrott (Coordinator Business Solutions) on 9707 9680.

Canterbury Bankstown Council prides itself on being a workplace that actively seeks to include, welcome and value unique contributions of all people. We encourage people with a disability or culturally diverse backgrounds to apply.