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Customer Service Officer PN 5011
About us
Kempsey Shire Council is located on the Mid North Coast of New South Wales and is known for genuine hospitality, its pristine beaches, sub-tropical rainforests, mountain ranges, rocky river gorges, sprawling farmland and peaceful villages.
The opportunity
Council are seeking to recruit a hardworking and friendly Customer Service Officer with outstanding communication skills to provide efficient and courteous service to internal and external customers in a busy work environment by meeting customer needs and exceeding customer expectations.
To be successful in this position, you should hold a Certificate III in Business Administration or other relevant field; possess the commitment to provide quality customer service; high level Microsoft Office skills with the ability to learn new key applications; experience in cash receipting and cash handling; and a high attention to detail.
Previous experience in a busy call centre or customer service centre would be an advantage.
On offer
In return, you will be rewarded by:
- Permanent full time role
- 19 day month
- Career development opportunities
- A fantastic lifestyle and work life balance
- Weekly salary of $1,085.56 to $1,221.81 per week (plus 9.5% superannuation)
Key accountabilities
The tasks will include but are not limited to:
- Protecting and enhancing the positive image of Council and providing high levels of service to all customers
- Providing a friendly, courteous and responsive central point of contact for customer enquiries, transactions and requests
- Providing accurate information to customers on current issues, practices and procedures relevant to all Council's services
- Following up and resolve outstanding issues, including those referred to specialist staff
For more information regarding this role please contact Beverly Turner on 0265663200
Please note: Applications for this position will close as soon as a pool of suitable applications has been received. Don't wait...Act now!
How To Apply
To apply for this position, please complete the application form below and provide the following information:
- A short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities would enable you to achieve the key accountabilities of the role.
- Your current CV or resume of no more than two pages which details your work experience and any other information that is relevant to this role as well as the contact details for two work related referees
Please note: You will need to complete your application in one sitting as you will not be able to save the application or return to it at a later date.
You will receive an e-mail to confirm your application has been received. Thank you, and good luck with your application.
Further information:
If you experience any difficulties applying online, please contact Human Resources on 02 6566 3200 or by emailing jobs@kempsey.nsw.gov.au
Download the: Position Description (PDF)
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