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Casual Customer Service Officer

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Job Ref:  621
Employer:  City of Greater Geraldton
Job Type:  Casual
Geraldton WA 6530, Australia (Show on map)

Casual Customer Service Officer

About the position:

This is a casual pool position for the Sports and Leisure team. The role of Casual Customer Service Officer is responsible for providing the highest level of customer service to the internal and external clients of the Aquarena. Act as the first point of client contact, respond appropriately and effectively to all queries, support and promote the services on offer to internal and external clients.

Key accountabilities:

  • Process all transactions for pro-shop sales, entry and membership fees.
  • Provide timely and accurate assistance with general enquiries from internal and external customers both in person and over the telephone.
  • Enter bookings and enrolments on the facilities software systems as required.

For further information view the position description: Casual Customer Service Officer (Ref: 621)

To gain a better understanding of the role, please call Corina Potts, Finance Officer on 08 9956 6753.

Position requirements:

Successful applicants will ideally have current First Aid Certificate, previous experience in a customer service position and knowledge of clerical skills and procedures.

Completion of a pre-employment medical including alcohol and other substances testing is required of all positions at the City.

Remuneration and benefits:

An hourly rate up to $33.44 per hour will be offered dependent on knowledge, skills, experience and qualifications.

Some of the additional benefits of working for the City include:

  • Up to 18.5% Superannuation
  • Health & Wellbeing Program
  • Flexible working arrangements
  • Career opportunities
  • Centrally located
  • Free parking

Interested in applying?

To be considered for this vacancy, you must include the following documents in your application:

  1. A completed Application Form (to enable the E-Form, save the document to your computer desktop)
  2. A current resume
  3. A completed Selection Criteria template addressing each of the selection criteria outlined in the roles position description (please refer to Information for Applicants for further details)

Applications should be emailed to the Chief Executive Officer at or sent to: City of Greater Geraldton, PO Box 101, Geraldton WA 6531 by 4pm, Tuesday 25 September 2018.

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