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Specialist Clinics Customer Service Officer

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Job Ref:  32396
Employer:  Department of Health and Human Services (VIC)
Job Type:  Permanent Full Time
Address: 
Melbourne VIC, Australia (Show on map)
27/07/2018



Specialist Clinics Customer Service Officer

  • Full Time & Part time roles available
  • Hub of the medical precinct & leading Children's Hospital
  • Fabulous employee benefits including salary packagin and onsite parking

The Hospital:

The Royal Children's Hospital (RCH) Melbourne is one of the world's great children's hospitals. We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas. With a passionate, highly skilled and committed staff campus wide of over 4500, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people. The Royal Children’s Hospital is committed to the safety and wellbeing of all children and young people. Click here for further information on our Commitment to Child Safety: http://www.rch.org.au/quality/child-safety/

The Role:

The position of Customer Service Officer, Clinics is a front line customer service role involving a high level of interaction with patients and their families, medical, nursing and allied health staff.

Specifically, the position is responsible for ensuring the efficient and effective operations of the allocated Specialist Clinics portfolio. The position will be responsible for performing a broad range of administrative and customer focused duties, ranging from scheduling initial appointments through to discharge from specialist clinics.

 

To be successful in this role you will have:

  • Demonstrated experience in using computer applications, including but not limited to, RMS, EPIC and IBA
  • Previous experience working in a busy front line customer service based role
  • Previous experience in an specialist clinic setting

Why work at the RCH?

That's what you can do for us, this is what we can offer you!

The opportunity to work in world-class facilities, alongside some of the greatest medical minds in the country.

We have 13 food and beverage options on site, a 24 hour gym, hairdresser, massage and supermarkets. We are surrounded by beautiful gardens and only a short tram trip from the heart of Melbourne city.

We offer discounted staff parking, salary packaging, an award winning health and well-being program and a fantastic team culture. We offer continuous learning and career development and let’s not forget about the Meerkat enclosure!

The RCH is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people and all members of the LGBTQI community.

Make a change for the good. Come and work at the Royal Children’s Hospital.

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