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Customer Service Officer

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Job Ref:  3358
Employer:  Mackay Regional Council
Job Type:  Part Time
Mackay QLD 4740, Australia (Show on map)

Customer Service Officer

Are you passionate about helping the community? Join our award-winning customer service team and learn about the diverse range of services Council provides.

The Role

Mackay Regional Council is looking for an experienced Customer Service Officer to join our Customer Service team on a temporary part-time basis. The role involves responding to resident queries in an accurate and timely way via multiple contact channels such as telephone, email and letters. In this role you will also be responsible for administrative tasks such as processing mail, ordering stationery and preparing reports. 

To be successful in this role, you will have:

  • Excellent computer and telephone skills
  • The ability to display tact, discretion and integrity in dealing with confidential and sensitive information 
  • Highly developed communication skills, both written and verbal 
  • Demonstrated customer-focused work ethic
  • Experience within a contact centre, customer service or administrative environment or equivalent, with the ability to provide a high-level of personalised customer service.
  • Strong computer literacy including use of Microsoft Office applications 

Mackay Regional Council provides competitive remuneration packages including attractive salary, hours, employee benefits and training and development opportunities. 

In return for your valued contribution you will be rewarded with;

  • Hourly rate from $31.31
  • Choice of 4 or 5 weeks annual leave with 17.5% leave loading (pro-rata)
  • Learning and development opportunities
  • Employee Assistance Program
  • Active social clubs

Applications Close: 16 August 2018

Applicants are asked to submit a cover letter, resume and a full response to the selection criteria. The selection criteria can be found on the last page of the Position Description, available to be downloaded from the vacancy on Council’s website. 

For further information and to apply, Click Apply

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