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MAS3 Manager, ICT Service Delivery

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Job Ref:  321132
Employer:  Department for Education and Child Development (SA)
Job Type:  Permanent Full Time
Adelaide SA, Australia (Show on map)

The Manager ICT Service Delivery is responsible to the Assistant Director, ICT Service and Digital Delivery for leading and managing the department’s IT service management functions and the strategic planning and management of critical client centric, ICT service delivery programs, services and projects. The role delivers expert advice to the identification, planning and implementation of critical ICT support services priorities, directions, improvements and initiatives and leads, manages and oversees the development of a high performing team skilled in delivering customer focused first and second level support. The Manager ICT Service Delivery is also responsible for leading and directing the establishment and management of critical relationships, communications, collaborations and information sharing with internal and external stakeholders and service providers and leading, managing and monitoring the delivery of incident and problem management functions and process including managing the resolution and review of major incidents.

Special Conditions
The successful applicant is required to gain a Department for Human Services (DHS) child-related employment screening prior to being employed which is required to be renewed every three years before expiry. The incumbent will be required to undertake RAN – Responding to Abuse & Neglect full day/online training course every three years. For all other Special Conditions please refer to the Role Description.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a written statement of no more than 1500 words. Written statements should address the criteria outlined in the Role Description. Applicants should include the name, address and contact number of three (3) referees, one being your current line manager.

Special Notes
Please note this is an ongoing vacancy.

Dan Hughes
8226 7315

Applications close: 22/08/2018 5:00 PM 

App Cover Sheet - PSAct.doc
Employment Declaration.pdf
MAS3 Manager ICT Service Delivery - RD.pdf
RD _ How to Apply PS Act guidelines.docx

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