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Library Customer Service Supervisor

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Job Ref:  ZZ0357
Employer:  Noosa Council
Job Type:  Full Time Temporary
Tewantin QLD 4565, Australia (Show on map)
Salary and Benefits:  LGOA Level 3 ($61,783.54) annually plus Council benefits of annual leave loading and superannuation.

Library Customer Service Supervisor

Noosa Council 

Are you looking to live and work in one of Australia’s premier locations and help achieve Noosa Council’s vision of “Noosa Shire – different by nature”?

Noosa Council is located at the northern end of the Sunshine Coast in Queensland. Covering an area of 871km2 Noosa has a proud history of preserving its natural environment and is recognised by UNESCO as a Biosphere Reserve. The region offers pristine beaches and a unique mix of country and coastal living making it one of the best places in Australia to live and work.

Council's vision is underpinned by our Council's beliefs. When working towards our Noosa Vision 2037, Council will focus on:

  • Respect: Respect for the diversity of opinions and beliefs in our community
  • Inclusion: Access to participatory and democratic processes
  • Responsiveness: As a Council, being connected with our community
  • Authenticity: Understand our history and learning from our past. 

Noosa Council is a supportive and passionate team built around openness and informality. The staff have together defined how they want to operate as a Council. These values include:

  • Community: Working hand in hand with our community
  • Innovation: Striving for better ways to do things
  • Sustainability: Managing environmental, social and economic resources for the future

Key Responsibilities 

  • Oversee the day-to-day frontline operations of branch library services and circulation functions with a focus on delivering outstanding customer focussed services.
  • Supervise and support branch library staff to ensure they are able to effectively undertake the broad range of routine library duties.
  • Educate and train branch library staff in the provision of RFID enabled customer service to ensure high standards of service and quality control of library procedures.
  • Take responsibility for resolving customer matters including negotiating effective outcomes in challenging customer interactions.
  • Provide leadership to staff within work area, participate in work team activities and contribute to relevant training, professional development and change management strategies.
  • Assist in the provision of professional library services including information services and user-education.
  • Provide project management services for new operational projects such as electronic rostering to ensure the efficient and effective operation of library service processes and practices.
  • Oversee the high standard of presentation of the library to ensure it remains attractive and welcoming to customers and that buildings, furnishings and equipment remain in good condition.
  • Support the development and delivery of library programs and services ensuring they reflect local community needs.
  • Take responsibility for the collection, recording, safe delivery and balancing of all monies collected in the course of daily library business.
  • Supervise the trainee and placement programs within the branch library.
  • Foster an organisational culture which is positive and motivated, promotes teamwork and taking responsibility, and encourages continuous improvement.
  • Such other relevant duties as required from time to time which would generally fall within the scope of this position.

You must apply for the position via Council's website ( if you wish to be considered.

Please contact Melissa Tong, Branch Libraries Coordinator on (07) 5329 6517 for any further information regarding the position.

Applications close 5:00pm (AEST), Monday 3 September 2018

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