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Business Improvement Officer – Fixed Term

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Job Ref:  10641
Employer:  Central Highlands Regional Council
Job Type:  Fixed Term Full Time
Emerald QLD 4720, Australia (Show on map)
Salary and Benefits:  QLGIA (A) Level 5.1 = $78,521.05 p.a pro rata

Business Improvement Officer – Fixed Term

This position is being offered on a full time fixed term basis to December 2018.

The Business Improvement Officer will drive the advancement of systems and business process re-design within the organisation to improve operations and outcomes. With a strong focus on the utilisation of Council’s Corporate Technology solutions the Business Improvement Officer will take an active role in enhancing service delivery with an emphasis on customer service excellence through business efficiency improvement. In addition, they will work closely with key stakeholders in a business partnering capacity in order to determine how services and processes can be delivered in a more customer focused and efficient manner.

Key Responsibilities for the role include:

  1. Business Improvement. In consultation with departments, implement process improvement programmes throughout the organisation resulting from service reviews. Establish and coordinate project teams for business improvement projects. Assist in the development and implementation of corporate improvement plans.
  2. Project Management. In conjunction with the Manager Customer Service, design and deliver business improvement projects on time, to budget and to quality results. Continue to monitor and report on progress of projects being able to recognise barriers and risks, and find effective solutions.
  3. Support and Maintain. Support established system business processes as part of Council’s Corporate Technology (One Council).
  4. Customer Relationship Management. Communicate, engage and consult with teams across all Departments via workshops and interviews to provide a baseline of current service provision including the analysing of current process performance and cost. Proactively promote and take a lead in developing a framework for continuous process improvement with a focus on improved customer service both internal and external.


Your application must demonstrate your skills and experience in the following mandatory requirements:

  • Experience in business process improvement practices or in a related field of expertise.
  • Minimum of Queensland C class provisional driver’s licence.
  • Demonstrated experience in implementing continuous improvement methodologies.
  • Demonstrated experience in facilitating cross functional project teams.

As part of the interview process you are required to undertake relevant pre-employment checks. The pre-employment checks relevant to this position include:

  • Right to Work in Australia
  • Medical Assessment including Drug & Alcohol testing.

Central Highlands Regional Council will arrange these checks for the preferred candidate following interview.

For further information about the role please refer to the POSITION DESCRIPTION or contact Michelle Webster, General Manager Customer & Commercial Services via
email on

Applications close: 12 Noon, Monday 13 August 2018

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