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Service Desk Coordinator (VPSG4)

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Job Ref:  VG/931652
Employer:  Department of Environment and Primary Industries (VIC)
Job Type:  Permanent Full Time
Address: 
Melbourne VIC, Australia (Show on map)
03/07/2018

  • Monitor & manage service desk team performance 
  • Provide support & direction to the team 
  • Location: Melbourne CBD The Service Desk coordinator is responsible for delivering highly valued Service Desk operations across a range of IT Services.

We are building an inclusive workplace to help realise the potential of our employees, embrace our differences, and apply our diverse thinking to innovation and delivering services to Victorian communities. All jobs can be worked flexibly and we encourage job applications from Aboriginal people, people with disabilities, young people and people from culturally diverse backgrounds.

The Service Desk Coordinator performs a significant function within the Workplace and Service Management team as part of the Information Services Division (ISD). The Service Desk coordinator is responsible for delivering highly valued Service Desk operations across a range of IT Services. Working closely with the Service Desk Team Leader to set clear objectives, the coordinator will monitor and manage the service desk team performance to deliver First Point of Contact services.

Highly desirable:

  • Service Desk experience
  • Formal qualification in IT Service Delivery - ITIL V3 Foundation, degree in Information Technology
  • Use of ServiceNow Management Tool
  • Experience working in an ITIL environment

This is an ongoing position.

To be considered for this position, your application should include a supporting statement demonstrating that you meet the key selection criteria and any job requirements specified in the position description. 

Applications close at midnight Thursday 16 August 2018.

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