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Customer Service Officer

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Job Ref:  3323
Employer:  Mackay Regional Council
Job Type:  Part Time
Mackay QLD 4740, Australia (Show on map)
Salary and Benefits:  $34.26

Customer Service Officer

Are you passionate about helping the community? Join our award-winning customer service team at Sarina and learn about the diverse range of services Council provides.

The Role:

Mackay Regional Council is looking for an experienced Customer Service Officer to join our Sarina based Customer Service team on a permanent part-time basis. The role involves responding to resident queries in an accurate and timely way via multiple contact channels such as in person, telephone, email and letters. In this role you will also be responsible for administrative tasks such as processing mail, ordering stationery and preparing reports.

To be successful in this role, you will have:

  • Excellent computer and telephone skills
  • The ability to display tact, discretion and integrity in dealing with confidential and sensitive information 
  • Highly developed communication skills, both written and verbal 
  • Demonstrated customer-focused work ethic
  • Experience within a contact centre, customer service or administrative environment or equivalent, with the ability to provide a high-level of personalised customer service.
  • Strong computer literacy including use of Microsoft Office applications. 

Mackay Regional Council provides competitive remuneration packages including attractive salary, hours, employee benefits and training and development opportunities.

In return for your valued contribution you will be rewarded with;

  • Hourly rate from $34.98 - $38.63
  • Permanent part-time role based at Sarina
  • Up to 18% weekly superannuation contribution (conditions apply)
  • Choice of 4 or 5 weeks annual leave with 17.5% leave loading (pro-rata)
  • May be eligible for salary sacrificing options 
  • Lifestyle benefits program including corporate discounts
  • Study and assistance programs for career development
  • Learning and development opportunities
  • Employee Assistance Program
  • Active social clubs

Applications Close: 19 July 2018.

We are an Equal Employment Opportunity (EEO) employer, where all applicants are treated with fairness and respect and have equal access to all opportunities available. At Mackay Regional Council, diversity is about creating a respectful and inclusive workplace that recognises the unique contributions and perspectives of our employees, working together to deliver extraordinary results.  


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